Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yashira Rios Ortiz

Toa Baja

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Housekeeping Supervisor

Ac marriott
San Juan
03.2021 - 07.2025
  • Established effective communication between team members in order to foster a positive work environment.
  • Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
  • Coordinated with other departments within the hotel to ensure a smooth flow of operations.
  • Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
  • Inspected guest rooms and public areas to ensure they met established cleanliness standards.
  • Responded promptly to maintenance requests from guests or staff members.
  • Resolved conflicts among staff members efficiently while maintaining professionalism at all times.

Housekeeper

Marriott Resort stellaris casino
San Juan
02.2018 - 03.2020
  • Observed proper use of chemicals when cleaning various surfaces.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Responded to requests from guests regarding housekeeping needs.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.

Education

High School Diploma -

Pedro Albizu Campo
Toa Baja

Skills

Puntualidad

Responsable

Capacidad Organizativa

Capacidad de Liderazgo

Habilidades comunicativas

Buena Comunicación Verbal

Facilidad para trabajar en equipo

Languages

Spanish
First Language
English
Beginner
A1

Timeline

Housekeeping Supervisor

Ac marriott
03.2021 - 07.2025

Housekeeper

Marriott Resort stellaris casino
02.2018 - 03.2020

High School Diploma -

Pedro Albizu Campo

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Yashira Rios Ortiz