Iris Y. Rivera
Caguas
Summary
Professional with more than 20 years of experience on Customer Service, Human Resources and Administration fields. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Freelancer
Selfemployed
01.2024 - Current
- With more than 20 years of experience in the fields of Customer Service, Human Resources Management, Event Coordination and Administration, I provide services to individuals and companies who need support for their projects and/or daily tasks. Among the services I provide are Management, Office Organization, Runer, Promotions, etc.
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
Human Resources Manager
PR Consumer Debt Management
02.2016 - 06.2023
- New Hiring processes; evaluate candidate’s resumes, coordinate interviews and discuss with managers the selection of candidates. As well prepare all new hiring documents like contracts and other company and government required
- Create and maintain employee’s personal file with all required and necessary documents.
- Coordinate and processed employees benefits.
- Prepare all payroll reports in order to send it to Accountant for payroll process.
- Maintain Vacations and Sick Leave Licenses balances for Non Exempt and Exempt Employees.
- Create and compose forms and documents for Human Resources Department and Administration like releases, profile updates, vacations and sick leaves requests, memorandum, etc.
- Create and review Employee Handbook, Emergency Preparedness and Evacuation Plan, Policies (Domestic Violence, Drugs and Alcohol and Social Media).
- Work directly with Managers employee’s issues like absenteeism, lateness, reprimand, etc.
- Coordinate all Office Activities like meetings, lunches and social activities, health fairs, etc. for employees.
- Work directly with President Office administrative issues, communications and government agencies procedures and required documentation (like licenses and permits)
- Back up to Accounting Department on billing process and document filing system.
- Back up to Compliance Department with training and auditing processing.
- Office general administration, responsible for all office maintenance in coordination with building Administration and Maintenance personnel.
- And other request or duties that any of our office will need my support or back up.
Sales Assistant
Santander Securities LLC
10.2006 - 02.2016
- Responsible of investment accounts opening and maintenance.
- Analyze accounts and prepared reports based on accounts activity, expected cash flows, margin, collateral accounts and credit lines, gain or losses and taxes reports.
- ·Trade tickets processing as well of client’s trades confirmations.
- ·Timely dividends or interest payments or transfers.
- Managed accounts opening, maintenance, and preparation reports based on accounts activity and performances.
- Deceased accounts distributions including well knowledge of all related and required documentation.
- Filling and customer service.
- Responsible for new assistants’ trainings.
- Collaborated in special projects like mailings, program enrollments, class actions and tender offers)
- Expenses Reports.
- Other Operational Task as checks disbursements, deposits, electronic transfers and securities deposits and transfers. Foreign Currency transactions.
Senior Client Service Associate
UBS Financial Services
07.1999 - 10.2006
- Responsible of investment accounts opening and maintenance.
- Analyze accounts and prepared reports based on accounts activity, expected cash flows, margin, collateral accounts and credit lines, gain or losses and taxes reports.
- Trade tickets processing as well of client’s trades confirmations.
- Timely dividends or interest payments or transfers.
- Managed accounts opening, maintenance, and preparation reports based on accounts activity and performances.
- Deceased accounts distributions including well knowledge of all related and required documentation.
- Filling and customer service.
- Responsible for new assistants’ trainings.
- Collaborated in special projects like mailings, program enrollments, class actions and tender offers)
- Expenses Reports.
- Other Operational Task as checks disbursements, deposits, electronic transfers and securities deposits and transfers. Foreign Currency transactions.
Education
Certification - Human Resources Specialist
Training Resources
Dorado, Puerto Rico 06.2016
Certification - Customer Service Specialist
Universidad Del Turabo
Caguas, Puerto Rico 11.2011
BBA - Business Administration And Marketing
Universidad Interamericana De Puerto Rico
San Juan, Puerto Rico 07.1997
Skills
- Problem-solving
- Time management
- Attention to detail
- Customer support
- Multitasking and organization
- Teamwork and collaboration
Affiliations
Girl Scouts USA
Gold Medal Award - Troop Leader - Community Coordinator and Facilitator (Trainer)
Timeline
Freelancer
Selfemployed
01.2024 - Current
Human Resources Manager
PR Consumer Debt Management
02.2016 - 06.2023
Sales Assistant
Santander Securities LLC
10.2006 - 02.2016
Senior Client Service Associate
UBS Financial Services
07.1999 - 10.2006
Certification - Human Resources Specialist
Training Resources
Certification - Customer Service Specialist
Universidad Del Turabo
BBA - Business Administration And Marketing
Universidad Interamericana De Puerto Rico
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