Yashira Vazquez Ramos
Fajardo
Summary
Energetic Customer Service Representative with 10+ years of experience resolving complex customer situations. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Strong abilities and skills in management, team leading, retail, sales, technical support and telecommunications.
Overview
16
16
years of professional experience
Work History
Order Assurance Representative
Liberty Cable Vision
03.2021 - 04.2024
- Technical Support
- Line and Service Tech Support
- Provisioning Support / Fiber & Coax
- QC support
- Outages
Assistant Store Manager
Skechers
11.2019 - 03.2021
- Assist the Retail Store Manager in planning and implementing strategies to attract customers, Coordinate daily customer service operations (e.g
- Sales processes, orders and payments), Track the progress of weekly, monthly, quarterly and annual objectives, Monitor and maintain store inventory, Evaluate employee performance and identify hiring and training needs, Supervise and motivate staff to perform their best, Coach and support new and existing Sales Associates, Monitor retail operating costs, budgets and resources, Suggest sales training programs and techniques, Communicate with clients and evaluate their needs, Analyze consumer behavior and adjust product positioning, Handle complaints from customers, Research emerging products and use information to update the store's merchandise, Create reports, analyze and interpret retail data, like revenues, expenses and competition, Conduct regular audits to ensure the store is function able and presentable, Make sure all employees adhere to company's policies and guidelines, Act as our store's representative and set an example for our staff
Costumer Service Representative, Sales Support and Retention
Claro PRTC
02.2012 - 05.2018
- Retail (sales), Work with minimal supervision, Provide customer service, Work with billing, Orientation of accounts canceled due to non-payment, Account Charges Pending, Payment plans, Guarantee, Insurance, Report residential and mobile breakdowns, Customer Retention, Sales support, Offer products, Resolve customer situation (complaints, withdrawals, administrative complaints, claims, Answered general questions
Collection and Costumer Service Representative
Claro PRTC
04.2010 - 02.2012
- Provide customer service in the collection and payment department, Process payments of active or canceled accounts with credit cards or personal customer account, Guide on delays and service reconnection, Perform collections management, Work with campaigns, Answer about 80 daily calls
Assistant Manager
Charlotte Russe, Inc
05.2008 - 02.2010
- Personal management
- Lost prevention tracking
- Customer service
- Support to employees in different departments of the store
- Perform Inventory, Address customer service dissatisfaction complaints
- Cash register skills
- Sales
- Payroll
- Staff shifts
- Cashier
- Managed daily reports of transactions
Education
Bachelors degree in Investigación criminal -
Universidad Interamericana de Puerto Rico
Associate en Tecnologia Radiológica in Tecnologia radiológica -
Universidad Del Este
Skills
- Customer Service
- Call Center
- Bilingual
- Customer Care
- Customer Support
- CSR
- Leadership Experience
- Supervising Experience
- Computer Skills (10 years)
- Time Management
- Administrative Experience (5 years)
- Problem Resolution (10 years)
- Receptionist
- Organizational Skills
- Typing (10 years)
- Clerical Experience
- Excel
- Spanish
- English
- Sales Experience
- Marketing
- Sales Management
- Payroll Management
- Microsoft Word
- Microsoft Office
- Presentation Skills
- Computer Skills
- Problem Management
- Administrative Assistant
- Personal Assistant Experience
- Invoicing
- Patient Service Experience
- Professional Presentations
- Negotiation
- Management Experience
- Customer Service Skills
- Management
- Sales
- Scheduling
- Training
- Sales Support
- Analysis Skills
- Retail Management
- Employee Evaluation
- Store Management Experience
- Customer relationship management
- Employee Orientation
- Assistant Manager Experience
- Strategic Planning
Additional Information
Strong analytical, adaptability and interpersonal skills. Committed to comply with the company's policies, values and standards. Able to work with minimal supervision and working pressure. Competent in MS Office programs. Bilingual.
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Order Assurance Representative
Liberty Cable Vision
03.2021 - 04.2024
Assistant Store Manager
Skechers
11.2019 - 03.2021
Costumer Service Representative, Sales Support and Retention
Claro PRTC
02.2012 - 05.2018
Collection and Costumer Service Representative
Claro PRTC
04.2010 - 02.2012
Assistant Manager
Charlotte Russe, Inc
05.2008 - 02.2010
Bachelors degree in Investigación criminal -
Universidad Interamericana de Puerto Rico
Associate en Tecnologia Radiológica in Tecnologia radiológica -
Universidad Del Este
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