Yasmin Lopez Rodriguez
Canovanas
Summary
Dedicated professional with a proven track record at LMG Medical Service, adept in telephone customer support and maintaining confidentiality. Excelled in enhancing patient experience and office productivity through effective communication and organizational skills. Skilled in multitasking and problem-solving, significantly reducing costumers wait times.
Overview
4
4
years of professional experience
Work History
Medical Office Secretary
LMG Medical Service
04.2022 - Current
- Reduced patient wait times by prioritizing tasks and delegating responsibilities to other staff members.
- Enhanced patient experience by managing appointment scheduling and resolving conflicts efficiently.
- Verified or obtained referral numbers or authorizations for upcoming appointments.
- Organized patient files and records, ensuring easy access for healthcare providers when needed.
- Provided excellent customer service while answering phone calls and assisting visitors at the front desk area.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines.
- Enhanced office productivity by handling high volume of callers per day.
Host
Restaurante El Platanal
02.2021 - 04.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Education
BBA - Marketing
Universidad Ana G. Mendez
Carolina 12-2025
Skills
- Telephone customer support
- Maintaining confidentiality
- ICD-10 coding
- Office reception
- Attention to detail
- Multitasking
- Problem-solving abilities
- Adaptable and flexible
- Organizational skills
- Active listening
Languages
Spanish
Native language
English
Intermediate
B1
Timeline
Medical Office Secretary
LMG Medical Service
04.2022 - Current
Host
Restaurante El Platanal
02.2021 - 04.2022
BBA - Marketing
Universidad Ana G. Mendez
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