Yazmin Santiago
Guaynabo
Summary
Talented Makeup Artist with in-depth knowledge of makeup artistry and cosmetic industries. Possessing strong visual sense and creative imagination. Goal-oriented professional successful building lasting relationships with clients.
Overview
18
18
years of professional experience
Work History
Mary Kay Team Leader
Mary Kay
12.2012 - 09.2017
- Manage business activities, such as record keeping, filling and expenses.
- Use phone and computer to communicate with team members and customers.
- Build long-term customer relationships and advised customers on purchases and promotions.
- Customer service both in person and thought various media sources.
- Need based sales through product demonstrations directly with customers.
- Share the Mary Kay business opportunity and train new consultants.
- Mentor business partners to become successful in their own independent busine.ss
Freelance Professional Make Up Artist
Yazmin Santiago
01.2006 - 11.2012
- Executed cutting-edge makeup looks for over 150 clients, adapting to various styles and preferences.
- Boosted sales through personal client consultations, resulting in an average increase of $1,000 in products sales per month.
- Maintained a top-tier client satisfaction rate by tailoring makeup services to individual needs.
- Managed inventory and restocking of makeup products, reducing waste by 15% annually.
- Improved the service efficiency by implementing a streamlined makeup kit preparation system.
Ileana Irvine Skincare
Ileana Irvine
01.2000 - 05.2005
- Acquiring knowledge about all of the Ileana Irvine products in store.
- Building confidence with my customers by insuring they were not only happy with the products they were purchasing but that I explained everything thoroughly enough to where they could do it by themselves at home.
- Listening to what the customer’s needs were as far as a skin care routine and what they were looking to target.
- Keeping a treatment file on each client so they could see the progress with each product and keep track of products they would like to use in the future.
- Placing orders so they could receive their products when we were out of stock.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Remove hair with permanent and temporary methods (laser and wax).
- Apply products, such as serums, creams with machinery such as laser, radiofrequency, etc.
- Book appointments by phone and accommodate walk-ins based on availability.
- Keep client records in the medical record up to date (for example,contact information and treatments)
- Participate in company events such as meetings, continuing educationetc
- Ensure work area is clean and equipment is sterilized at all times.
Sales Representative Manager Pond's Skincare
Unilever
05.1999 - 06.1999
- Customer Service: Provide personalized and friendly attention to customers, answering their questions, advising them on the products and service most appropriate for their needs and preferences, and resolving their objections.
- Product Promotion: Demonstrate treatments, explain their benefits and characteristics, and make personalized recommendations.
- Sales: Sell beauty products and services, creating offer packages.
- Collaboration with the team: Work as a Team with the rest of the beauty staff to offer a comprehensive and satisfactory shopping experience to customers.
- Managing efficient cash register operations, including scanning items, processing payments and issuing receipts.
Education
BBA - Marketing And Human Resources Magna Cum Laude
Universidad De Puerto Rico Recinto De Rio Piedras
Rio Piedras06.2004
Associate of Arts - Aesthetics And Professional Makeup
Marugie Instituto Estetica Y Belleza
Rio Piedras06.1999
Skills
- Expert customer service
- Relationship-Building
- Placing online orders
- Receptionist work
- Answering phones
- Scheduling appointments
- Accurate Money Handling
- Working fast paced
- Being detail-orientated
- Verbal And Written Communication in English and Spanish
Timeline
Mary Kay Team Leader
Mary Kay
12.2012 - 09.2017
Freelance Professional Make Up Artist
Yazmin Santiago
01.2006 - 11.2012
Ileana Irvine Skincare
Ileana Irvine
01.2000 - 05.2005
Sales Representative Manager Pond's Skincare
Unilever
05.1999 - 06.1999
BBA - Marketing And Human Resources Magna Cum Laude
Universidad De Puerto Rico Recinto De Rio Piedras
Associate of Arts - Aesthetics And Professional Makeup
Marugie Instituto Estetica Y Belleza
Similar Profiles
Elise SmithElise Smith
Advertising at Mary KayAdvertising at Mary Kay
Tiffany WarkTiffany Wark
Independent Beauty Consultant at Mary KayIndependent Beauty Consultant at Mary Kay
Teresa LiuzzaTeresa Liuzza
Sr. Sales Director at Self Employed With Mary KaySr. Sales Director at Self Employed With Mary Kay