Yelitza Cruzado García
Summary
Dedicated and adaptable professional with a proactive attitude, desire to take on new challenges and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
Bookkeeper
Spartan Recovery LLC
San Juan
01.2023 - Current
- Analyzed financial information to recommend or develop efficient use of resources and techniques to improve profitability.
- Assisted with the preparation of budgets and forecasts.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Prepared accurate financial reports each month by collecting, analyzing, and summarizing account information.
- Utilized accounting software to streamline bookkeeping processes, increasing efficiency.
- Assisted in budget preparation, tracking expenses against forecasts.
- Prepared financial statements, including balance sheets and income statements, for review by management.
Project Management Assistant
Assertive Corp.
Vega Baja
12.2021 - 10.2023
- Planned and set objectives for billing project, encompassing various aspects of medical billing (e.g., coding accuracy, claim submission, payment posting) with a focus on minimizing claim denials and enhancing revenue cycle efficiency.
- Implemented planned strategies and processes for medical billing, focusing on accurate coding services, timely claim submissions to insurance companies or patients, and thorough follow-up to ensure prompt reimbursement.
- Utilized data analysis techniques to track and improve KPIs related to claim submission rate, denial rate and revenue collection.
- Evaluated the outcomes of the billing project against the initial goals, documenting lessons learned and best practices for future projects.
- Ensured compliance with relevant regulations governing mail processing activities.
- Reviewed documents for completeness and accuracy prior to distribution.
- Maintained accurate records of all correspondence, including tracking numbers and dates sent and received.
- Organized internal filing systems, ensuring that all materials were properly labeled and stored in an orderly fashion.
Lead Barista
Blvck Coffee Bar LLC
Vega Baja
02.2022 - 07.2022
- Provided coaching and feedback to staff members regarding performance expectations.
- Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
- Collaborated with management team to develop new strategies for increasing sales and profits.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Assisted in the development of marketing campaigns designed to increase customer loyalty and boost revenue.
Café Cuatro Sombras
HSC DORADO LLC
Dorado
10.2018 - 06.2020
- Performed cashier duties using the point of sale system.
- Responded promptly to complaints from guests about food or beverage quality.
- Displayed a positive attitude towards customers and co-workers.
- Adhered to all company policies and procedures related to beverage preparation.
- Checked temperatures of brewing equipment periodically throughout shifts.
- Prepared beverages such as coffee, tea and espresso drinks according to customer specifications.
- Created specialty drinks based on customer requests or store recipes.
- Followed health and safety regulations for food handling procedures.
- Trained new baristas on proper preparation techniques for various drinks.
- Monitored supplies levels throughout shift and restocked as necessary.
- Provided excellent customer service by answering questions regarding menu items and specials.
- Suggested modifications to existing menu items based on customer feedback.
- Inspected finished products before serving them to customers.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Coordinated with suppliers to ensure timely delivery of fresh coffee beans and other supplies.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
Education
MBA - Project Management
Purdue Global
Indiana 12-2027
Bachelor of Science - Biomedical Sciences
Universidad Interamericana De Puerto Rico (Metro)
San Juan 12-2024
Skills
- Financial Recordkeeping
- Project Management
- Expense Tracking
- Strategic Planning
- Productivity Improvement
- Procedure Development
- Budgeting and forecasting
- Staff training and motivation
- Customer Relations
- Meeting deadlines
- Customer Support
- Client Support
Languages
Spanish
First Language
English
Proficient (C2)
C2
Affiliations
- Weightlifting Athlete
- Stand up Paddle Boarding
- Freediving License
Accomplishments
Medium Blog Writer.
Self-Directed Learning
In the pursuit of finding my life purpose, I began on a quest of teaching myself about different topics to figure out what was my call. At the end I concluded, after reading many of books on different topics (all giving me knowledge, skills and wanting for more), that I could teach myself anything through reading and research.
Here are some of the books that changed how I see the world:
1. 12 Rules of life- an antidote to chaos by Jordan Peterson- helped me be more discipline and have personal responsibility through the adversities of life.
2. How to win friends and influence people by Dale Carnegie- handbook on personal relations.
3. The total Money make over by Dave ramsey- help put in order my finances.
4. The intelligent investor by Benjamin Graham- taught me the principles of investing in the stock market.
5. The 80/20 principle by Richard koch, helped me prioritize effectively, manage my time more efficiently, and make better decisions by focusing on the few key activities that yield the most significant results.
6. The China Study by Dr. Campbell, a 30 year research in nutrition introduced me at least other 8 books in nutrition that helped me eat healthier.
7. The data detective by Tim Harford, was eye-opening for me, offering practical strategies to untangle complex data and statistics, which has empowered me to make more informed decisions and navigate information overload with greater confidence and clarity in everyday situations.
8. Tool of Titans by Tim Ferris, filled with inspiring stories and practical tips from top achievers that have profoundly influenced my approach to life, productivity, and self-improvement.
There are many more, this one are my most recent favorites.
References
References available upon request.
Timeline
Bookkeeper
Spartan Recovery LLC
01.2023 - Current
Lead Barista
Blvck Coffee Bar LLC
02.2022 - 07.2022
Project Management Assistant
Assertive Corp.
12.2021 - 10.2023
Café Cuatro Sombras
HSC DORADO LLC
10.2018 - 06.2020
MBA - Project Management
Purdue Global
Bachelor of Science - Biomedical Sciences
Universidad Interamericana De Puerto Rico (Metro)
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