Yerika Hernandez Rosario
Summary
Dynamic Table Games Floor Supervisor at Foxwoods El San Juan Casino, skilled in exceptional leadership and guest relations. Enhanced customer experiences while ensuring compliance with gaming regulations. Proven ability to manage teams effectively and maintain a professional environment, fostering open communication and collaboration among staff.
Overview
22
22
years of professional experience
Work History
Table Games Floor Supervisor
Foxwoods El San Juan Casino
Isla Verde, Carolina
09.2024 - Current
- Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
- Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
- Maintained inventory of game supplies and equipment, ensuring proper maintenance and availability when needed.
- Keeps track of all Union regulations
- Responsible for work schedules and payroll
- Promoted a positive work environment through open communication and constructive feedback.
- Assist shift manager's with duties
Table Games Dealer
Foxwoods El San Juan Casino
Isla Verde, Carolina
11.2021 - 09.2024
- Learned and followed company procedures to maintain consistency and standards.
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
- Provided an enjoyable gaming environment for all guests by adhering to responsible gambling guidelines at all times.
- Ensured game integrity through strict adherence to gaming policies and procedures.
- Improved dealer efficiency with periodic performance reviews and targeted feedback.
- Ensured compliance with gaming regulations and laws, upholding casino's reputation and legal standing.
Table Games Dealer
San Juan Marriott Resort & Stellaris Casino
08.2009 - 10.2021
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Table Games Dealer
Wyndham Hotel
03.2003 - 08.2009
- Assisted players with placing bets, educating on game rules to increase understanding.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Answered players questions and resolved disputes to provide excellent customer service.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Enforced game rules to maintain fair paly and avoid disputes.
- Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
Education
Certificate of Technical Studies - Respiratory Therapy
Mech Tech College
Bayamón, Puerto Rico06-2009
Certificate -
Croupier Institute
02-2003
GED -
Miguel Melendez Muñoz
Bayamón, Puerto Rico06-2000
Skills
- Exceptional leadership
- Team management
- Surveillance monitoring
- Guest relations
- Employee scheduling
- Game rules
- Table game operation
- Casino regulations
- Coordinating documents
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Table Games Floor Supervisor
Foxwoods El San Juan Casino
09.2024 - Current
Table Games Dealer
Foxwoods El San Juan Casino
11.2021 - 09.2024
Table Games Dealer
San Juan Marriott Resort & Stellaris Casino
08.2009 - 10.2021
Table Games Dealer
Wyndham Hotel
03.2003 - 08.2009
Certificate of Technical Studies - Respiratory Therapy
Mech Tech College
Certificate -
Croupier Institute
GED -
Miguel Melendez Muñoz