Yesenia M. Almonte Figueroa
San Juan,Puerto Rico
Summary
Seeking a position in an office environment where there is a need for a variety of office management tasks including scheduling, data entry and record keeping which enables me to make a positive contribution to the company while ensuring effective interactions with clients and team members.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Autoexpreso
Utuado
01.2026 - 04.2026
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information and recommendations based on customer needs.
- Managed customer accounts and updated records accurately.
Recepcionist/Optical Dispenser
Optometric Vison Center
Barceloneta, PR
04.2021 - 01.2026
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Operated telephone switchboard to answer and forward calls.
- Entered prescription and sales information into a computerized system and performed all other clerical functions.
- Helped clients select eyeglass frames and recommended lens options to meet specific needs.
Customer Service Representative
MAPFRE Insurance
San Juan, PR
02.2018 - 03.2021
- Handled incoming calls from policyholders, responding to inquiries, resolving problems, filing claims, process payments; among others.
- Keep records of customer interactions and refer unresolved customer grievances to designated departments for further assistance.
- Delivered prompt service to prioritize customer needs.
- Responded to telephone inquiries and complaints following company procedures.
English Teacher
Carvin School, Inc
Carolina, PR
08.2017 - 12.2017
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Prepared comprehensive English curriculum for multiple classes.
- Prepared and implemented lesson plans covering required course topics.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
Receptionist
Caribex Worldwide
Carolina, PR
05.2016 - 07.2017
- Corresponded with clients in person, through email, or telephone.
- Confirmed appointments, communicated with clients, and updated client records.
English Teacher
Department Of Education (Bayamón Region)
PR
08.2014 - 12.2015
- Provided clerical support by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Designed and facilitated group projects to foster teamwork and problem-solving skills.
- Attended department meetings to develop and update course curriculum.
- Developed innovative lesson plans to engage students in English language learning.
- Created and implemented activities to foster critical thinking skills of students.
Education
Bachelor of Arts - Education in Secondary Level English
Caribbean University
Bayamón, Puerto RicoHigh School Diploma -
Porfirio Cruz Garcia
Corozal, PRSkills
- Service-oriented mindset
- Organization skills
- Bilingual
- Basic knowledge of Microsoft Office Programs
- Flexible Team Player
- Multitasking and prioritization
Timeline
Customer Service Representative
Autoexpreso
01.2026 - 04.2026
Recepcionist/Optical Dispenser
Optometric Vison Center
04.2021 - 01.2026
Customer Service Representative
MAPFRE Insurance
02.2018 - 03.2021
English Teacher
Carvin School, Inc
08.2017 - 12.2017
Receptionist
Caribex Worldwide
05.2016 - 07.2017
English Teacher
Department Of Education (Bayamón Region)
08.2014 - 12.2015
Bachelor of Arts - Education in Secondary Level English
Caribbean University
High School Diploma -
Porfirio Cruz Garcia