Yesenia Mendez
Juncos,Puerto Rico
Summary
Experienced professional with a strong background in technology-related, leadership and sales roles. Proficient in customer service, business administration, and coaching teams. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Proven ability to develop and execute strategic sales plans, mentor and motivate teams, and exceed sales targets consistently. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
15
15
years of professional experience
Work History
T-Mobile Retail Store Manager
Mobile store operator
Juncos, PR
03.2016 - Current
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Coached, developed and motivated team to achieve revenue goals.
- Constantly developed and implemented sales strategies to increase overall sales.
- Monitored progress by establishing plans, budgets and measuring results.
- Resolved customer complaints in a professional manner.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Created and presented monthly reports to management on sales performance.
- Drafted detailed reports on store performance for upper management review.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Boosted company sales by developing and implementing strategic marketing approaches.
- Trained and mentored associates to teach daily tasks and procedures.
- Successfully manage up to 3 sales locations, developing strategies and coaching staff.
- And much more…
Assistant Manager
GameStop
Fajardo, PR
09.2009 - 03.2016
- Help to achieve not only personal but store overall monthly sales also.
- Assigned work and monitored performance of project personnel.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Followed operational guidelines to properly unload and stock merchandise.
- Managed daily operations of inventory team to ensure accurate stock levels.
- Monitored workers and reviewed completed work for proper performance.
- Used technology resources to assist customers in locating and selecting items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Helped customers find specific products, answered questions, and offered product advice.
- Ensure to follow all marketing and planogram weekly guidelines.
- And Much more…
Education
PMP - Project Manager
Google Scholar
Coursera12-2024
MBA - Digital Marketing
Ana G Mendez
Online 01-2022
BBA - Business
Ana G Mendez
Gurabo05-2021
Skills
- Communication/ Leadership/Adaptability
- Time Management/ Problem Solving
- Sales Analytics
- CRM Software and Microsoft Office proficiency including Power BI and TEAMS
- ADP/TAPERSTRY
- Staff management/Coaching and Mentoring
- Negotiation skills
- Promotional planning
- Empowers high-performing sales teams
- Business development strategies and planning
- And Much more…
Languages
Spanish
First Language
English
Upper Intermediate
B2
Timeline
T-Mobile Retail Store Manager
Mobile store operator
03.2016 - Current
Assistant Manager
GameStop
09.2009 - 03.2016
PMP - Project Manager
Google Scholar
MBA - Digital Marketing
Ana G Mendez
BBA - Business
Ana G Mendez