Yesenia Méndez Ayala
Juncos
Summary
Experienced professional with a strong background in technology-related fields, leadership, and sales roles. Proficient in customer service, business administration, and coaching teams. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Proven ability to develop and execute strategic sales plans, mentor and motivate teams, and exceed sales targets consistently. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
17
17
years of professional experience
Work History
Retail Store Manager
T-Mobile
01.2016 - Current
- Complete observations of store employees' interactions with customers, including feedback, to be used in development, training, and coaching conversations, ensuring assigned team trainings are completed on time.
- Assist with customer-related issues that would positively impact the customer's experience within the T-Mobile brand and expectations.
- Negotiated and closed sales deals with clients to meet monthly targets and help my team.
- Own store success and take ownership of store employees' work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention, and all other store functions.
- Support operational excellence by observing every store function, monitoring sales and inventory, managing sales tracking and implementing new store programs and initiatives.
- Maintain a neat, clean, organized store environment always.
- Seek to hire store employees who are passionate about building long-lasting customer relationships, and are fired up about the T-Mobile brand and digital technology.
- Support the team through development, training, and mentoring, driving behaviors that will lead to earning a place in our customers' hearts and store employee success.
- Lead by example, staying up to date on the latest products, services, training, and leadership best practices, to remain an expert resource for your team.
- Support team initiatives and create an inclusive environment.
- Responsible for the overall productivity results in the store. Drive operational efficiencies to help minimize risk, and protect the store's assets. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses.
- Show your team you're invested in their success through personalized performance management plans and conversations, as well as celebrating achievements through recognition.
- Ensure store employees meet and/or exceed defined monthly success measurements.
- Meet or exceed sales goals for the store.
Assistant Manager
GameStop
Fajardo
01.2009 - 01.2016
- Consistently contributed to achieving and surpassing monthly individual and store-wide sales goals.
- Supervised and evaluated team performance, assigning tasks and providing coaching to optimize productivity.
- Fostered a positive work environment by organizing team-building activities and promoting a strong, customer-focused culture.
- Oversaw daily inventory operations, ensuring accurate stock levels through proper unloading, stocking, and inventory tracking.
- Ensured adherence to corporate marketing standards and weekly planogram updates.
- Assisted customers with product selection, offering knowledgeable recommendations and tech-based support to enhance the customer experience.
- Collaborated with team members on point-of-sale processes to meet daily sales targets and maintain high service standards.
- Maintained operational compliance with company policies, procedures, and visual merchandising standards.
Education
CHRMP Certification - Certified Human Resources Management Professional
Instituto De Educación Superior
Online07-2026
Human Resource Certificate -
Ana G. Mendez University
Online07-2025
MBA - Digital Marketing
Ana G Mendez
Gurabo, P.R.01.2022
BBA - Business
Ana G Mendez
Gurabo, P.R.05.2021
Skills
- ATS software proficiency (ADP, Salesforce, Workday, UKG, Shiftlab, Lever)
- Full-cycle recruiting
- Data visualization (Tableau)
- Adaptability and time management
- Problem solving and sales analytics
- CRM software expertise
- Microsoft Office and Power BI skills
- Staff management and coaching
- Negotiation techniques
- Promotional planning
- Sales team empowerment
- Business development
- Sandler methodology application
- Innovation management
- Sales strategy development
- Customer relationship management
- Team leadership
- Inventory oversight
- Sales performance analysis
- Coaching and mentoring
- Market analysis
- Conflict resolution strategies
- Hiring and training processes
- Point of sale systems knowledge
- Budget management
- Sales forecasting
- Accurate cash handling
Websites
Accomplishments
- Crush IT Award Sales- 1st Place Sales: 2018, 2019, 2021, 2022, 2024
- Best Overall Store Performance: 2022, 2024
- Recognized by T-Mobile President for Top PR Store Performance in 2018
- Highest GPA in my Master's concentration 'Marketing and Sales Management'
Languages
- English
- Spanish, First Language
- English, Professional
Timeline
Retail Store Manager
T-Mobile
01.2016 - Current
Assistant Manager
GameStop
01.2009 - 01.2016
CHRMP Certification - Certified Human Resources Management Professional
Instituto De Educación Superior
Human Resource Certificate -
Ana G. Mendez University
MBA - Digital Marketing
Ana G Mendez
BBA - Business
Ana G Mendez