Yesica Castillo
Summary
Clinic Manager with high level of professionalism, motivation and commitment to patient satisfaction. Over 3 years of experience facilitating staff teams. Strong skills in budgeting and recordkeeping.
Overview
5
5
years of professional experience
Work History
Sabia Collective Dispensary
Manager
01.2021 - Current
- Improved patient experience by implementing efficient dispensary operations and enhancing customer service.
- Streamlined inventory management through diligent tracking and ordering of medical products.
- Ensured compliance with state regulations by maintaining accurate records and documentation for all transactions.
- Increased sales through effective product promotion and staff training in upselling techniques.
- Collaborated with marketing teams to develop promotional materials that effectively communicated the benefits of medical cannabis products to potential customers.
Dental Receptionist
Costumer Service
03.2019 - 12.2021
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Streamlined insurance claims processing for faster reimbursement and improved patient experience.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Expedited appointment scheduling through effective utilization of office management software systems.
Education
Bachelor of Arts - Criminal Justice
Colegio Universitario De San Juan
San Juan06.2023
Skills
- Bilingual: Spanish & English
- Conflict Resolution
- Regulatory Compliance
- Scheduling Coordination
- Employee Training
- Marketing Experience
- Microsoft Office
Timeline
Sabia Collective Dispensary
Manager
01.2021 - Current
Dental Receptionist
Costumer Service
03.2019 - 12.2021
Bachelor of Arts - Criminal Justice
Colegio Universitario De San Juan
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