Yetsenializ Nunez Montalvo
Manati,Puerto Rico
Summary
Being part of a work team and consolidate professionally in a company where personal achievements and performance are recognized, in addition to allowing development opportunities personal and professional.
Overview
6
6
years of professional experience
Work History
Front Desk
Hyatt Place
Manati, USA
06.2022 - 08.2025
- Responsible for providing excellent customer service, and also manage bar, market and front desk.
- Handle bookings, greeted customers, maintained records and documents of guests, and collecting payments.
- Made and confirmed reservations.
- Reviewed and answered guests' questions and resolved any issues; answering the phone and emails.
- Conducted weekly reports and proactively.
- Coordinate meeting rooms.
- General maintenance.
- Counting money counts at shift end.
- Night Auditor (night audit duties, including printing and reviewing end of day reports)
- Update system dates
Picker
Office Depot Distribution
Grand Prairie, USA
05.2019 - 04.2022
- Ensured guest safety during outings by monitoring weather conditions.
- Increased customer referrals by developing strong relationships with satisfied clients who shared positive feedback with friends and family members.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
Education
Tint School
Irving, TxHigh School Diploma -
Petra Corretjer De O'neill
Manati, PRSkills
- Payment Processing
- Effective Communication
- Software Applications
- Microsoft Excel
- Bilingual
- Opera System
- Customer Service
- OnQ System
- Synergy
- Micros
- Excellent Communication
- Problem-Solving
Languages
Spanish
First Language
Timeline
Front Desk
Hyatt Place
06.2022 - 08.2025
Picker
Office Depot Distribution
05.2019 - 04.2022
Tint School
High School Diploma -
Petra Corretjer De O'neill