Yezabel Núñez Soto
Aguadilla
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Bilingual Member Engagement Coordinator
Benelynk
Remote
05.2024 - Current
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Collaborated with healthcare providers to enhance the quality of care for Medicaid recipients.
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
Senior Process Associate
Infosys
Aguadilla, PR
02.2024 - 05.2024
- Maintained strict adherence to HIPAA regulations by safeguarding confidential patient information during all aspects of the precertification process.
- Ensured smooth communication between healthcare providers, patients, and insurance companies, resulting in timely approvals and positive experiences.
- Streamlined precertification processes by implementing efficient tracking systems and prioritizing urgent cases.
Customer Service Representative
Capitol Bridge Puerto Rico LLC
Isabela
05.2022 - 12.2023
- Maintained accurate records of project progress and resource utilization, enabling informed decision-making processes during emergencies.
- Provided essential support to survivors by assisting them in navigating FEMA assistance programs and resources.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Handled sensitive personal information discreetly while adhering to strict privacy regulations at all times.
- Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
- Enhanced customer satisfaction by resolving complex claim issues in a timely and professional manner.
- Utilized CRM systems effectively to log customer interactions accurately for future reference or follow-up actions.
- Balanced multiple tasks simultaneously without compromising quality or customer satisfaction in a fast-paced setting.
Cashier/Online Sales Representative
Hatillo Kash N Karry
Quebradillas
07.2021 - 05.2022
- Welcomed customers and helped determine their needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
Team Member
Isla Alka Puerto Rico LLC
Isabela
07.2020 - 01.2021
- Managed inventory levels and restocked supplies to keep up with high production needs
- Carefully packaged finished products and prepared for shipment
- Performed quality checks on finished products to identify and address discrepancies
- Oversaw loading and unloading of packages in warehouse
- Utilized hand tools and power tools to assemble products, practicing safety measures
Cashier
Lotería Electrónica
Quebradillas
12.2018 - 03.2020
- Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
- Tallied cash drawer at beginning and end of each work shift.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Highschool - Business Administration For Highschool Students
Escuela Superior Juan Alejo de Arizmendi
Quebradillas, PR06.2020
Skills
- Retail store support
- Administrative support
- Money handling abilities
- Handle inbound/outbound calls
- Material loading and unloading
- Clerical Support
- Unemployment/Disaster assistance knowledge
- Problem-solving skills
Additional Information
Was part of FBLA club in highschool where basic knowledge of Microsoft Office, keyboard knowledge and business administration was taught.
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Bilingual Member Engagement Coordinator
Benelynk
05.2024 - Current
Senior Process Associate
Infosys
02.2024 - 05.2024
Customer Service Representative
Capitol Bridge Puerto Rico LLC
05.2022 - 12.2023
Cashier/Online Sales Representative
Hatillo Kash N Karry
07.2021 - 05.2022
Team Member
Isla Alka Puerto Rico LLC
07.2020 - 01.2021
Cashier
Lotería Electrónica
12.2018 - 03.2020
Highschool - Business Administration For Highschool Students
Escuela Superior Juan Alejo de Arizmendi