Yianela Rosario De Jesús
San Juan
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Gifted at working with all types of customers. Highly motivated to take on new challenges and apply my education in the work place responsibly.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
El pionono#2
Barceloneta, Puerto Rico
06.2018 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided leadership during times of organizational change or crisis situations.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Monitored staff performance and addressed issues.
- Directed recruitment, hiring, and training of new staff members.
- Oversaw daily operations, maintaining efficiency and quality standards.
Capstone
Hospital Pavia
Arecibo, Puerto Rico
01.2019 - 05.2024
- Maintained updated knowledge through continuing education and advanced training.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Bachelor of Science - Nursing
American University Of Puerto Rico
Arecibo06-2023
High School Diploma -
Colegio De La Inmaculada Concepción
Manati 05-2018
Skills
- Business Administration
- Team Leadership
- Verbal and written communication
- Sales management
- Time Management
- Staff Development
- Customer service
- Adaptability and Flexibility
- Multitasking
- Punctuality
- complex problem solving
- Active Listening
- Stock management
- Administrative Support
- Customer consulting
Certification
- Member of the college of Nursing Professionals of Puerto Rico
- ACLS
- BLS/CPR
- Suturing techniques
- Critical care
- Canalization and phlebotomy certificacion
Languages
Spanish
First Language
English
Intermediate (B1)
B1
Timeline
Capstone
Hospital Pavia
01.2019 - 05.2024
Manager
El pionono#2
06.2018 - Current
Bachelor of Science - Nursing
American University Of Puerto Rico
High School Diploma -
Colegio De La Inmaculada Concepción
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