Yisel Montalvo
Carolina
Summary
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Consulting & Bussines Development
Yinyan Equilibrium
08.2021 - Current
- Gathered and assimilated data according to project plan and worked with team to discuss analysis and findings.
- Calculated overall operational costs by evaluating employees schedules, inventory cost, labor and other expenditures.
- Identified issues, analyzed information and provided solutions to problems.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Supervised job interviews and conducted performance reviews and provided feedback to managers on employee performance.
- Drafted and documented employee handbook and company policies to reduce compliance risks.
- Produced detailed training reports to comprehensively assess employee performance.
- Led regular workshops focused on helping employees stay up to date on industry best practices.
- Reviewed training programs regularly and realigned strategies to meet changing needs.
Store Manager
Rooms To Go Clearance Center
01.2015 - 07.2021
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Met budget targets by controlling expenses and eliminating wasteful behaviors
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
- Oversaw inventory management with cycle counts, audits and shrinkage control
- Improved efficiency 40% through supervising daily staff assignments and tasks, including office, porter and sales staff
- Secured store perimeter and enforced procedures to minimize losses and protect store assets
- Fostered healthy team environments to promote collaboration and boost productivity
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Assistant Store Manager
Rooms To Go Plaza Las Américas Power Center
01.2011 - 01.2015
- Supported/managed the account maintenance, customer service, sales and office staff, and achieved all daily store goals for the entire store operation
- Covered the General Manager Delegation of Authority running the complete operation during GM absences
- Managed a +35,000-square foot store and supervised a team of 40 associates including office, sales, and porter employees
- Reduced employee turnover by 80% through motivating employees using positive reinforcement and creative reward systems
- Reduced overtime by 70% by managing the shift schedule to maximize the performance of operations in today's challenging economic environment
- Performed daily operational meetings to discuss store daily goals, news, and new product orientation
- Managed all tasks performed up to date without incidents achieving a safe, productive, and cost-efficient work environment always encouraging teamwork
- Assisted District Manager to provide support to stores other than my own with, but not limited to, the following: Helped with new stores start-up procedures with the development of new operational training manual for new recruits - speeding profitability
- Reported to the district manager regarding all store and staff issues.
Office Manager
Rooms to Go Plaza Las Américas Power Center
01.2002 - 01.2011
- Managed, audited, and coached office clerks with conflictive situations with customers
- Managed the office shift schedule to maximize the performance of operations in today's challenging economic environment
- Ensured all work was performed accordingly with company and local regulations and in a timely manner
- Evaluated and identified ineffective workflow processes, implementing solutions to improve productivity and personnel performance
- Improved operational efficiencies, managing work requests, new orders, pricing, and changes while coordinating logistics to verify delivery dates
- Managed daily operations within 12 offices by supporting continuous delivery of excellent services and care.
Education
Bachelor Of Naturals Science -
Universidad de Puerto Rico - Cayey
Cayey PR01.2000
Skills
- Customer Relationship & Service Management
- Issue and Conflict Resolution
- Managing Multiple Tasks
- Customer Assistance
- Office Administration
- MS Office
- Business Development
- Sales Expertise
- Staff Management
- Team Leadership
- Store Opening and Closing Procedures
- Pricing Strategies
- Operations Oversight
- Work Planning and Prioritization
- Recruiting and Hiring
- Performance Monitoring and Evaluation
References
Available upon request
Timeline
Consulting & Bussines Development
Yinyan Equilibrium
08.2021 - Current
Store Manager
Rooms To Go Clearance Center
01.2015 - 07.2021
Assistant Store Manager
Rooms To Go Plaza Las Américas Power Center
01.2011 - 01.2015
Office Manager
Rooms to Go Plaza Las Américas Power Center
01.2002 - 01.2011
Bachelor Of Naturals Science -
Universidad de Puerto Rico - Cayey
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