Yisey Aponte
Isabela
Summary
Professional with experience in procurement support, export compliance, customer operations, technical publications, collections, and accounts receivable. Bilingual in English and Spanish, with strong skills in SAP, Salesforce, data analysis, customer communication, and records management. Recognized for supporting cross-functional teams, maintaining compliance with export regulations, improving process accuracy, and delivering responsive service in fast-paced environments.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Customer Support Representative, Honeywell Engagement
Infosys BPM
08.2024 - Current
- Evaluated supplier pricing structures and lead times to inform strategic purchasing decisions and maximize cost efficiency.
- Managed purchase order development and requisition data entry within SAP to streamline supply chain operations.
- Coordinated order acknowledgment through HASP and oversaw subsequent order follow-through activities.
- Executed detailed research using Honeywell systems, including AMPL and Teamcenter, to compile information on part numbers, manufacturer details, drawings, and modifications.
- Analyzed and presented baseline pricing data and historical estimates to assist buyers in informed purchasing decisions.
- Handled Salesforce case management and assisted customers with inquiries concerning export-controlled orders.
- Generated exp-id requests to ensure compliance with BIS or DSP-5 licensing requirements for hardware and technology exports.
- Applied U.S. export compliance requirements by identifying ECCNs, screening entities against restricted party lists, and researching GTS blocks and part classifications in SAP.
- Collected and reviewed required documentation, including EUC, LOE, and STA/PCS forms.
- Maintained communication with customers, Authorized Owners, Export Compliance Officers, and internal stakeholders to resolve order and compliance issues.
- Reviewed export licenses, explanation letters, and applicable exceptions such as TSU and AUKUS.
- Created formal vetting requests for new entities using the MEU tool.
- Reviewed and processed purchase orders, submitted part numbers through DLT, updated sales orders in SAP, and issued order acknowledgments.
- Followed up with customers and internal teams on order status, documentation requirements, and system blocks.
- Resolved customer inquiries efficiently through various communication channels, enhancing overall satisfaction.
- Supported technical issue resolution to enhance client satisfaction and operational efficiency.
Accounts Receivable Specialist
T-Mobile Engagement
04.2022 - 03.2023
- Managed an assigned portfolio of accounts to meet deadlines and performance goals.
- Contacted business and government customers by phone and email to collect overdue payments.
- Processed payments, applied credits, and maintained accurate account records.
- Audited payments versus invoices to identify discrepancies and researched missing or misapplied payments.
- Used established workflows and escalation procedures to move accounts to current, suspended, canceled, or closed status as appropriate.
- Served as a liaison between customers and internal teams to resolve billing issues and support write-off decisions when needed.
- Prepared daily, weekly, and monthly reports to track account activity and performance.
- Trained new employees and provided day-to-day support to team members.
- Technical Publications & Collections
- Processed Salesforce cases and export-controlled publication requests using established compliance procedures.
- Used BMS and related tools to validate customer entitlement, including aircraft information, business type, and authorized-user status.
- Added publications to existing subscriptions or created new subscriptions as needed.
- Prepared quotes and invoices for technical publications.
- Maintained records of past-due accounts and supported collection efforts to secure payment or clear balances.
- Collaborated with customers and credit analysts to resolve billing and subscription issues.
- Created credit memos and suspended, canceled, or reactivated subscriptions based on account status.
- Obtained payment remittance information and forwarded details to finance for processing.
- Maintained a case tracker to provide current status updates for export control, GSS orders, and technical publications collections.
Mortuary Affairs, Staff Sergeant
U.S. Army
01.2002 - 01.2015
Education
Bachelor of Business Administration - Marketing
American InterContinental University
Chandler, ArizonaSkills
- Proficient in English and Spanish communication
- Procurement support, supplier quote research, and purchase order processing
- Familiarity with EAR and ITAR guidelines
- Customer service, case management, and order processing
- Accounts receivable, collections, invoicing, and credit memo support
- SAP, Salesforce, Microsoft Office, BMS, HASP, AMPL, and Teamcenter
- Data entry, records management, reporting, and process follow-through
- Problem solving, cross-functional coordination, and training support
- Data analysis
- Report generation
- Complaint handling
- Customer engagement strategy
- Customer success management
- Data management
Certification
- Six Sigma Green Belt Certification – Infosys 2025
- Export Compliance & Sanctions Training – Honeywell 2025
- Designation of Demonstrated Logistician (DL) – SOLE “The International Society of Logistics & US Army Logistics University” 2012
Timeline
Customer Support Representative, Honeywell Engagement
Infosys BPM
08.2024 - Current
Accounts Receivable Specialist
T-Mobile Engagement
04.2022 - 03.2023
Mortuary Affairs, Staff Sergeant
U.S. Army
01.2002 - 01.2015
Bachelor of Business Administration - Marketing
American InterContinental University