Yoldie Borrero
Trujillo Alto
Summary
Driven by a passion for empowering individuals, I leveraged community resources and effective communication at Instituto De Deficiencias En El Desarrollo to enhance the lives of families with disabled children. My expertise in case management and my ability to build trusting relationships underscore my achievements in both educational and community settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Family Advocate
Instituto De Deficiencias En El Desarrollo
San Juan, Puerto Rico
06.2019 - Current
- Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
- Identified available community resources and programs for families of disabled children.
- Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.
Special Needs Teacher's Assistant
Centro Desarrollo Preescolar U.P.R.
San Juan, Puerto Rico
08.2022 - 05.2023
- Offered student support through special accommodations, extra assistance, and assessments.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
Assistant
ST. Mary's School
San Juan, Puerto Rico
08.2020 - 06.2022
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Supported classroom maintenance and upkeep, organizing books, and materials.
Assistant Manager
Starbucks
San Juan, Puerto Rico
03.2012 - 07.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Bachelor of Arts - Social Work
Universidad Interamericana De P.R.
San Juan, Puerto Rico06.2024
Skills
- Community Resources
- Effective Communication
- Case Management
- Case tracking and follow up
- Incident Management
- Community resource coordination
Certification
- Chaplain
- Special needs Family Advocate
Timeline
Special Needs Teacher's Assistant
Centro Desarrollo Preescolar U.P.R.
08.2022 - 05.2023
Assistant
ST. Mary's School
08.2020 - 06.2022
Family Advocate
Instituto De Deficiencias En El Desarrollo
06.2019 - Current
Assistant Manager
Starbucks
03.2012 - 07.2015
Bachelor of Arts - Social Work
Universidad Interamericana De P.R.