Yolimar Martinez Rosario

• 2 and a half years of experience.
• Managed day to day operations and production.
• Achieved results by working with staff to meet established targets.
• Maintained compliance with company policies, objectives, and communication goals.
• Evaluated employee performance and coached and trained to improve weak areas.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increases.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Frequently inspected production area to verify proper equipment operation.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Created work schedules.
• Managed Inventory.
• Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
• Used discretion when handling confidential information.

• Oversaw personal and professional calendars and coordinated appointments for future events.
• Maintained appropriate filing of personal and professional documentation.
• Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Provided multifaceted services by running errands, managing mail, scheduling appointments, and arranging transportation.
• Attended meetings, took notes and tracked action items.
• Kept detailed track of household and maintenance inventory and schedules.
• Served as point of contact between clients and managerial staff.
• Provided emotional support and companionship to clients.
• Helped clients to maintain independence and quality of life.

• Double Major in Public Relations and Advertising