Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rey De La Torre Berrios

Bayamon

Summary

Developed leadership and problem-solving skills in fast-paced retail environment, managing daily operations and team performance. Excelled in customer service and inventory management, ensuring smooth store functioning and high customer satisfaction. Seeking to transition these skills to new, challenging role in different field.

Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Accomplished to assistant manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

27
27
years of professional experience

Work History

Assistant Store Manager

The Home Depot
07.1999 - 07.2024
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Receiving Associate

Jonson & Jonson, P.s
01.1998 - 06.1999
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Boosted overall warehouse productivity by collaborating with team members on various tasks such as unloading trucks, sorting products, and updating inventory systems.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.

Education

High School Diploma -

Colegio Santa Rosa
Bayamón, Puerto Rico
05-1996

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Customer relations
  • Store organization
  • Team building and leadership
  • Store opening and closing
  • Attention to detail
  • Staff supervision
  • POS systems
  • Pricing and markdowns
  • Goals and performance
  • Sales expertise
  • Relationship building and management
  • Issue resolution
  • Strategic merchandising
  • Sales strategies
  • Flexible schedule
  • Verbal and written communication
  • Inventory management
  • Team leadership
  • Effective leader
  • Employee motivation

Languages

Spanish
Native language

Timeline

Assistant Store Manager

The Home Depot
07.1999 - 07.2024

Receiving Associate

Jonson & Jonson, P.s
01.1998 - 06.1999

High School Diploma -

Colegio Santa Rosa
Rey De La Torre Berrios