Yonaira Plaza-Lebrón

• Enhanced project delivery by implementing efficient PMO processes and best practices.
• Streamlined communication between project teams for improved collaboration and decision making.
• Managed cross-functional teams in the planning, execution, and closure of high-profile projects.
• Mentored junior team members to develop their skills in project management and leadership.
• Ensured accurate tracking of project performance metrics, enabling data-driven decision-making throughout the organization.
• Facilitated stakeholder engagement by conducting regular progress meetings and providing detailed updates on project status.
• Conducted post-project evaluations to identify lessons learned and inform future projects'' best practices.
• Collaborated with executive stakeholders to define organizational goals, aligning projects with strategic objectives effectively.
• Manage Enterprise Project Portfolio - identification, planing, oversight/tracking and weekly reporting to executive team
• Standardized reporting templates across all projects for consistent performance measurement and evaluation.
• Served as a liaison between functional departments, promoting collaboration while addressing interdependencies.
• Evaluated vendor proposals for critical services or products essential to project success.
• Developed and implemented project plans and budgets to ensure projects successful execution.
• Analyzed project performance data to identify areas of improvement.
• Established clear project objectives and deliverables, leading to increased success rates.
• Lead Executive Team offsites and resulting action plans.
• Evaluation of current operational processes to identify areas of opportunities and implement changes to improve productivity, efficiency and meet financial goals.

InnovaCare Health, Orlando, FL

• Managed integration of acquired clinics - Responsible for coordinating, planning, problem solving and implementing all requirements to achieve integration and business results. Managed strategy definition, interdisciplinary project plan definition & execution, status report to executive team, vendor management.
• Business priorities work plans development and execution for areas such as Medical Management, Coding, Sales & Marketing, Technology, Payor Contracting, Patient Experience, Contact Center and Operations.
• Capex projects/budget and cost containment initiatives - definition, management, tracking and reporting to executive team.
• Covid-19: response & new normal plans. Developed PPE inventory projection tool.
• Support executive leaders on corporate reports and Board of Directors presentations.
• Opening of Dental Clinics - strategy, vendor relations, project plan definition and execution, KPIs definition and operational support.
• Lead executive offsites and resulting action plans.
• Optimization/efficiency of workflows utilizing lean and process improvement tools.
• Lead and mentor a group of Project Managers.

GFR Media, San Juan, PR

• Project Manager for PH Zona Urbana publication launch with 100% project plan adherence.
• Experiential Marketing, Events and Promotions department analysis to identify process improvement and waste reduction opportunities.

First Bank Florida, Mimi, FL

• Mortgage Business Process Evaluation from the pre-qualification process to the closing of the loan to identify efficiencies opportunities.
• Developed Dashboard, Scorecard and a series of reports to monitor business progress and results.
• Identified 85 projects to improve the Mortgage Origination Process resulting in: 31% paper consumption reduction, compliance with new regulations, 18% productivity improvement, 15% cycle time reduction.

Maritime Transportation Authority, Government of Puerto Rico

• Support the bidding process to establish multiple selection contract for vessels repairs, preventive maintenance, and logistics management services for the Maritime Transportation Authority (ATM) & State Agencies, Municipalities and Public Corporations for the Government of Puerto Rico.
• Team member of a Multi-functional team dedicated to support operations stabilization efforts for ATM. This included managing data collection and analysis process, identification of opportunities and converting these into potential actions that would be presented and evaluated by local government including but not limited to PR legislative bodies, PR governor’s office and US Federal government representatives from Federal Transportation Administration. Partnering and supporting periodic inspections performed by the US Coast Guard and manage implementation of remediation efforts.

McNeil Consumer Healthcare, Las Piedras, PR

• Analyzed the Batch Record Review process to identify process improvement opportunities and implement improvement initiatives through Kaizen events, data analysis of QA findings and cycle time, capacity analysis and packaging machine change over reduction.

BBVA, San Juan, Puerto Rico

• Evaluated the Mortgage Loan Servicing department to identify areas of opportunities by designing Stakeholders map, documenting regulatory requirements, defining responsible units required for the adequate servicing of the mortgage loan portfolio, participation in the identification of activities and responsibilities that should be performed by servicer and sub-servicer, defining roles and responsibilities according with existing Servicing Agreement. Prepared process maps identifying oversight activities under current Servicing Agreement, documenting current processes and recommended scenario.

Banco Popular de Puerto Rico, San Juan, Puerto Rico

• Evaluated the areas of Walk-in, Call Center and Back Office in the Servicing Department to identify process improvement initiatives and implemented those recommendations.
• Analyzed Customer Satisfaction Survey results and redesigned the Customer Experience Measurement Process for Popular Mortgage’s Customer Service Area: new survey, collection method optimization and survey analysis suitability.

Public Building Authority, Government of Puerto Rico

• Re-engineering project of the Maintenance and Conservation area including organizational structure, equipment, and optimization of resources and improving customer service.

American Health Medicare (AHM) / Triple-S Advantage: Chief of Staff for te COO/CEO

• Directly support COO/CEO in special oversight and high visibility projects.
• Support the integration process of AHM to Triple-S Advantage by participating in organizational structure, licensing’s, budget allocation and departments consolidation strategies/committees. Lead the sub-committee for the integration of the Policies & Procedures of both companies.
• Responsible for the preparation, monitoring and submission of the Board of Directors and company Strategic Plan monthly reports.
• Support the Enterprise Risk Management strategy for Managed Care and Vendors.
• Responsible for the developing, implementation, and monitoring of the company performance metrics.
• Lead Credentialing department initiatives, including supervision of the department, CMS corrective action plan, and ASES CAP.
• Responsible for the Facilities department providing strategic direction in infrastructure and services deliverables. Oversight for 10 regional offices. Supervised and assisted in contract negotiation process, design and implementation of new regional offices.
• Development and implementation of company employee engagement initiatives.
• Enhanced team productivity by streamlining communication channels and implementing efficient project management tools.
• Managed cross-functional teams to ensure smooth collaboration and completion of high-priority projects.
• Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
• Identified opportunities to streamline processes and improve office operations and efficiency.

Open Mobile - Senior Project Manager

• 4GLTE Billing System implementation completed as scheduled and within budget
• Responsible for project definition, project plan development, budget and resources management, communication with top management, lead QA/validations efforts, project documentation and relation with third party programming company.

• Provided continuous improvement consulting to internal clients in the areas of business analysis and process improvement, strategy development, implementation planning, and project management.
• Managed the Loan Processing Area for a period of 8 months in which the loan production cycle time was decreased by 20%, Underwriting 2nd Pass Yield was increased by 6%, Closed loans per Loan Processor was increased by 114% and Customer Satisfaction Survey was increased by 3%.
• Lead project plan for FDIC – BSA Audit resulting in no major findings and recognition of the quality of the project plan and significant improvement made comparing with previous visit.
• Lead implementation of Custom Desktop Underwriter system and mortgage origination system which includes a pre-qualification process that resulted in a 66% increase in throughput rate.
• Lead Mortgage Re-design project that resulted in an increase of 39% in closed loans.
• Designed and lead Doral Mortgage scorecard, Secondary Market and Third Party Originators.
• Lead the replacement of Great Plains system for Oracle disbursement system that resulted in automated posting to GL accounts and decreased in the disbursement process time from 7minutes to 20 seconds.
• Lead Real Estate Settlement Procedures Act (RESPA) new regulations implementations including modifications to current process and mortgage core system. Implementation was completed according to regulation and with no major issues.
• Lead transfer of Commercial loans to Mortgage. Defined new process, written procedures, training coordination taking into consideration regulations and compliance.
• Lead implementation of auto assignment tool for internal resources and appraisers eliminating manual intervention and assuring random assignment of resources and suppliers.
• Capacity analysis for all mortgages areas, Secondary Market and Investor accounting.

• Collaborated with management to establish effective safety policies and procedures, resulting in improved compliance with regulatory standards.
• Conducted regular facility inspections to identify potential hazards and ensure prompt corrective actions were taken.
• Assisted in the investigation of workplace incidents to determine root causes and recommend appropriate preventive measures, thereby minimizing reoccurrence risks.
• Evaluated new equipment purchases for potential hazards before integration into the work environment, ensuring worker well-being was prioritized alongside productivity gains.
• Coordinated annual safety drills to test emergency response preparedness levels among employees.
• Implemented ergonomic solutions that led to decreased incidences of repetitive strain injuries and improved overall employee comfort.
• Lead the Occupational Health and Ergonomics High Risk Mitigation Strategy to eliminate high risk tasks within the manufacturing site resulting in the elimination of most of the high risk tasks.
• Lead the Safety & Ergo Committee and Central Safety Committee.
• Liaison with the Occupational Health area to improve the case management process.

• Leads, coordinates and facilitates the implementation of Lean Manufacturing efforts.
• Conceived, developed and implemented Lean Manufacturing processes to improve efficiencies, increase productivity and/or improve quality.
• Support base business in capacity analysis, routes and to eliminate non-value added activities.
• Lead site waste reduction initiative and executive scorecard
• Redesigned the vault area resulting in a reduction of cycle time for the kitting procedure and assembly errors.
• Cost avoidance in Usage/Losses account of approximately $1MM.
• Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
• Developed comprehensive project plans to ensure timely completion within budget constraints.
• Developed positive working relationships with stakeholders to effectively coordinate work activities.
• Developed cost estimates and project specifications for proposals.

• Provided impact analysis, direction and implementation strategy to San Lorenzo site and provided support to other Ethicon manufacturing sites (San Antonio, TX & Cornelia, GA) in implementation process.
• Performed test scripts design and system verification in collaboration with third party

• Supervise and coordinate activities for over fifty associates (3rd shift) on their daily duties in the production floor.
• Organized, lead, and controlled several types of suture assembly, winding and packaging processes, maintaining high production efficiencies, and meeting production schedules.
• As the Lean Manufacturing Leader for the Business Unit helped identify areas of opportunity and implemented changes within the manufacturing floor to eliminate waste and to improve productivity.
• Closely monitor individual production cells considering targets to be achieved based on PSR, Fill Rates among other critical indicators.
• Interpret and revise process specifications and protocols.
• Assure that Plant Safety, FDA, OSHA and GMP procedures are followed correctly.
• Responsible for the management of nonconformance events related to owned processes and implement measures to improve productions methods, equipment performance and
  quality product.
• Review, evaluate and provide feedback to associates on job quality and performance.
• Collaborated with cross-functional teams to achieve production goals and optimize workflow.