Yoreily Rivera Cortés
Bayamón
Summary
Results-driven and dedicated Clinical Manager Program Pharmacist with a wealth of experience in leading and optimizing pharmacy programs. Proven expertise in designing and implementing clinical initiatives to enhance patient care and medication management services. Strong interpersonal and communication skills, facilitating effective collaboration with multidisciplinary teams. Exceptional problem-solving abilities with a focus on achieving organizational goals and improving patient outcomes. Seeking a challenging role where I can leverage my leadership skills and clinical knowledge to drive excellence in pharmaceutical services and contribute to the success of a progressive healthcare organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinical Services Manager
Alivia Health- Farmacias Plaza
05.2022 - Current
- Communicated effectively with staff members, physicians and patients.
- Regularly evaluated pharmacy technician performance of Bedside Program and provided feedback.
- Oversaw overall operation of pharmacy technician and patient care of Bedside /Unidad Dorada Program
- Implement new policies and educate staff on changes.
- Coordinate Bedside Program Doctor's Center San Juan
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Collaborate with Manage Care Program to enhance adherence with MCS- Faro Diabetes program.
- Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help pharmacist and pharmacy technician improve understanding of post discharge process and care best practices.
Retail Staff Pharmacist
Alivia Health- Farmacias Plaza
03.2020 - 05.2022
- Educate patients about possible drug interactions and gave administration instructions.
- Recruited, trained and managed staff members.
- Entered orders into database, verified insurance and prepared medications.
- Maintained effective level of medicines and supplies to meet expected demand.
- Counseled patients regarding proper intake of medications.
- Supervised and coached team of pharmacy technicians and trainees.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Adhered to pharmacy laws and code of ethics.
- Helped achieve pharmacy business objectives by increasing sales and gross margins by 10%
Inpatient Staff Pharmacist
Hospital Pavia Santurce
02.2019 - 02.2020
- Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
- Partnered with physicians and other members of healthcare team to optimize patient care through effective use of medications.
- Advised physicians on how to properly dose medications.
- Implemented Medication dosage adjusted protocols to protect financial and patient reduce potential medication adverse events.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Trained RCM and Nova pharmacy interns on clinical care and medication dispensing.
Pharmacy Manager
Aliviar Health- Farmacias Plaza
05.2018 - 01.2020
- Trained pharmacy interns and newly hired pharmacy technicians.
- Delivered training on medical device use and storage to enhance support for different groups of patients.
- Compared prescription details against safety standards and insurance requirements to support patients.
- Collaborated with store manager to maintain daily operations.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Communicated with patients, ensuring that medical information was kept private.
- Implemented procedures necessary for compounding, mixing, packaging and labeling.
- Vaccinated patients to provide immunity against influenza, pneumonia and other diseases.
- Developed policies and procedures for effective pharmacy management.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Offered patients and patrons information on various immunizations.
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Supervised team of 8 pharmacy technicians
Retail Staff Pharmacist
Walgreens- Rio Hondo
10.2016 - 03.2018
- Entered orders into database, verified insurance and prepared medications.
- Taught patients how to use medical devices such as glucose meters and oximeters.
- Counseled patients regarding proper intake of medications.
- Processed over 300 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
Education
Doctor Of Pharmacy - Pharmacy
University of Puerto Rico- Medical Science Campus
San Juan , PR06.2016
Bachelor Of Chemistry -
University of Puerto Rico- Rio Piedras Campus
San Juan, PR05.2011
Skills
- Process improvements
- Customer service experience
- Clinical program implementation and review
- Staff pharmacist and pharmacy technician training
- Patient education and counseling
- Training skills
- Laboratory analisys
- Computer Skills
- Verbal and written communication
- InnovaMd, MCS-Faro , Outcomes- clinical programs knowledege
- Patient Care
- Microsoft Software Proficiency
- PrimeRx, Rx-30, Winpharm, Evolution knowledge
Certification
- Diabetes Management Certification, ASHP - october 2022
- Good Standing Puerto Rico Board Pharmacy
- Inmunization Certification
Timeline
Clinical Services Manager
Alivia Health- Farmacias Plaza
05.2022 - Current
Retail Staff Pharmacist
Alivia Health- Farmacias Plaza
03.2020 - 05.2022
Inpatient Staff Pharmacist
Hospital Pavia Santurce
02.2019 - 02.2020
Pharmacy Manager
Aliviar Health- Farmacias Plaza
05.2018 - 01.2020
Retail Staff Pharmacist
Walgreens- Rio Hondo
10.2016 - 03.2018
Doctor Of Pharmacy - Pharmacy
University of Puerto Rico- Medical Science Campus
Bachelor Of Chemistry -
University of Puerto Rico- Rio Piedras Campus
- Diabetes Management Certification, ASHP - october 2022
- Good Standing Puerto Rico Board Pharmacy
- Inmunization Certification
Similar Profiles
Nabila Vallés, BS, PharmDNabila Vallés, BS, PharmD
Vice President of Pharmacy Retail Business at Alivia Health Network/ Farmacias Plaza/ Alivia Home DeliveryVice President of Pharmacy Retail Business at Alivia Health Network/ Farmacias Plaza/ Alivia Home Delivery
Sarah PayneSarah Payne
Financial Planning Lead at ALIVIA TAYLOR MONROEFinancial Planning Lead at ALIVIA TAYLOR MONROE
Blake MonroeBlake Monroe
CNA at The Plaza Health and RehabCNA at The Plaza Health and Rehab