Yoslabia Ruiz López
Salinas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
21
21
years of professional experience
Work History
Professional Makeup Artist
Global Institute
08.2020 - Current
- Taught master classes to inspire potential makeup artists or help people expand knowledge and skills.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Incorporated multiple types of teaching strategies into classroom.
- Advised students to help them develop skills and knowledge required to succeed.
- Demonstrated and explained use of different beauty products to educate students.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal learning experience.
- Applied makeup in accordance with clothing style.
Office Assistant
Global Institute
09.2021 - 05.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Customer Service Associate
Farmacia Reyes 4
04.2003 - 09.2007
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Miguel Meléndez Muñoz
Cayey, PR05.2002
Bachelor of Arts - Special Education
Universidad De Puerto Rico
Cayey, PR06.2008
Certified - Professional Makeup Artist
Global Institute
Caguas09.2019
Certified - Esthetics
Global Institute
Caguas, PR05.2022
Certified - Master Aesthetician
NUC University
Guayama, PR10.2023
Skills
- Sales Strategies
- Build Customer Relationships
- Supply Monitoring
- Industry Standards
- Application Techniques
- Natural Beauty Enhancement
- Persuasion and Personal Influence
- Skin Type Assessments
- Client Relationship-Building
- Effective Customer Communication
- Special Occasion Styling
- Suggestive Selling
- Group Classes
- Store Displays
- Skin Condition Diagnosis and Treatment
- Cosmetology Principles Knowledge
- Cash Register Operations
- Consultative Techniques
- Makeup Application
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Office Assistant
Global Institute
09.2021 - 05.2022
Professional Makeup Artist
Global Institute
08.2020 - Current
Customer Service Associate
Farmacia Reyes 4
04.2003 - 09.2007
High School Diploma -
Miguel Meléndez Muñoz
Bachelor of Arts - Special Education
Universidad De Puerto Rico
Certified - Professional Makeup Artist
Global Institute
Certified - Esthetics
Global Institute
Certified - Master Aesthetician
NUC University
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