Yuleishka Hernandez
Moca,PR
Summary
· Enthusiastic about contributing to the success of the team through hard work, attention to detail, and excellent organizational skills. Clear understanding and training in organizing and serving clients. Motivated to learn, grow and excel where the opportunity presents itself.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Services Assistant
JetBlue Airways
Aguadilla, Puerto Rico
05.2022 - 09.2022
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Identified issues, analyzed information and provided solutions to problems.
- Help people in need to get to the plane safe and sound. Direct our customers to the correct area before boarding.
- Help passengers to check in 2 hours before the boarding and to check their bags.
Cashier
Me Salvé
Aguadilla, Puerto Rico
11.2021 - 05.2022
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped with purchases, locating items and signing up for rewards programs.
Customer Service Agent
The Home Depot
Mayaguez, PR
06.2021 - 08.2021
- Answered telephone to provide dining information and helped customers find specific products, and offered product advice.
- Created online Orders for delivery, will calls and carry out.
- Operated cash register, collected payments and provided accurate change.
- Returns of any merchandise and pick up orders.
- Prepared packages, calculated postage and verified details for shipments.
- Explained and clearly articulated benefits of specific credit card and available credit levels and executed application process from start to finish in compliance with regulations.
Education
Bachelor’s (Current) - Administration in Business And Management (BBA)
Inter American University
Aguadilla, Puerto RicoAssociate of Science - Pre-Medicine
Hutchinson Community College
Hutchinson, Kansas.05.2021
Skills
Team Building
Excellent work ethic
Responsible
Self-motivated professional
Customer Service
Community engagement
Teamwork
Good listening skills
Flexible & Adaptable
Certification
- First Aid/CPR Certified
- Airbus Door Certified
Languages
- English
- Spanish
Timeline
Customer Services Assistant
JetBlue Airways
05.2022 - 09.2022
Cashier
Me Salvé
11.2021 - 05.2022
Customer Service Agent
The Home Depot
06.2021 - 08.2021
Bachelor’s (Current) - Administration in Business And Management (BBA)
Inter American University
Associate of Science - Pre-Medicine
Hutchinson Community College
Similar Profiles
Tammy DowseTammy Dowse
Customer Service Representative at JetBlue AirwaysCustomer Service Representative at JetBlue Airways
Angel L. Jimenez LatorreAngel L. Jimenez Latorre
Airline Transport Pilot (Captain – A-320, A-321) at JetBlue Airways CorporationAirline Transport Pilot (Captain – A-320, A-321) at JetBlue Airways Corporation
Brittany DavilaBrittany Davila
Customer Support Supervisor at JetBlue AirwaysCustomer Support Supervisor at JetBlue Airways