Yuritza Ponce
Buffalo
Summary
Professional adept at quickly assessing client needs and developing strategic plans to solve complex issues. Focused on performance, client service and compliance, my goal as a professional is to deliver work that is complete, accurate and that adheres to the rules and regulations that are expected in a professional work environment.
Overview
6
6
years of professional experience
Work History
Production Associate
Nisha Medical Services
05.2022 - 12.2022
- Improved product quality with thorough inspections, identifying and addressing potential issues before shipment.
- Ensured adherence to industry standards, maintaining accurate documentation for compliance audits and certifications.
- Troubleshot machinery issues, minimizing downtime by quickly diagnosing problems and performing necessary repairs.
- Perform packaging tasks for in and off line packaging operations.
- Assist in continuous run of operation of equipment within the assigned product area, keeping equipment running while maintaining quality and productivity.
Team Member
Tim Hortons
08.2021 - 04.2022
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Operated point-of-sale system efficiently, effectively managing transaction records for accurate financial reporting purposes.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
- Streamlined order-taking processes to improve overall speed of service for customers.
- Developed strong communication skills while interacting with diverse clientele daily.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Maintained cleanliness and organization of the work area, ensuring a pleasant atmosphere for customers.
Census Enumerator
United States Census Bureau
06.2020 - 12.2020
- Improved data accuracy by diligently collecting and recording census information from households.
- Enhanced community participation in the census by conducting door-to-door visits and providing clear explanations of the process.
- Collaborated effectively with a diverse team of enumerators to complete assigned tasks efficiently and accurately.
- Demonstrated excellent time management skills while adhering to strict deadlines for submitting completed questionnaires.
- Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
- Increased response rates by addressing concerns and answering questions regarding the importance of accurate census data.
Financial Aid Counselor
Interamerican University Of Puerto Rico
01.2017 - 05.2020
- Provided counseling to students regarding academic offerings and financial aid options.
- Assisted Students in filing out Federal Student Aid forms, ensuring they met Title IV compliance and regulations.
- Verified accuracy of information provided by students, ensuring compliance with internal and federal policies and regulations.
- Enhanced communication between the financial aid office and other departments, facilitating seamless coordination of funds disbursement.
- Assisted students in identifying appropriate funding sources, ensuring access to necessary resources for continued education.
- Answered questions students may have regarding the process of enrollment, payment options and student life, following up as needed to ensure their needs were met.
Education
Bachelor of Arts - Business Development Administration
Interamerican University of Puerto Rico
Aguadilla, Puerto Rico05.2021
Skills
- Policy Interpretation
- Financial Counseling
- Whole Leadership
- Adept and receptive learner
- Time Management
- Customer Oriented
- Complex Problem-Solving
- Strong Communication Skills
- Active listener
- Teaming Skills
- Decision Making Skills
- Ethical
Languages
English, Spanish
Native language
Timeline
Production Associate
Nisha Medical Services
05.2022 - 12.2022
Team Member
Tim Hortons
08.2021 - 04.2022
Census Enumerator
United States Census Bureau
06.2020 - 12.2020
Financial Aid Counselor
Interamerican University Of Puerto Rico
01.2017 - 05.2020
Bachelor of Arts - Business Development Administration
Interamerican University of Puerto Rico
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