Yvette Álvarez Pabón
4327 Ave Isla Verde Apt.903, Carolina
Summary
Accomplished Assistant Manager and Office Clerk who excels goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Professional and knowledgeable, offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Manager
El Felix LLC.
01.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed project documentation, maintaining accurate records for audits and future reference.
- Played integral role in expediting permit approvals through effective communication with regulatory agencies.
- Maintained clean, safe, and organized environment.
- Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
Key Holder & Sales Representative
Pandora / Blue Diamond Boutique
06.2022 - 12.2022
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Increased sales by providing exceptional customer service and product knowledge.
- Improved team morale and efficiency through effective delegation and clear communication.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Assistant Manager
Xilef MB Inc.
04.2016 - 03.2022
- Manage Air bnb apartments and rental apartments.
- In charge of various office duties such as answering calls, completing insurance forms and payroll.
- Followed up on delinquent tenants and coordinated collection procedures.
- Prepared contracts and related documentation according to strict standards.
- Recorded supporting documentation for phone calls and written correspondence to provide tracking and to ensure compliance.
- Expedited document processing times by efficiently managing incoming correspondence, sorting mail, and routing documents to appropriate recipients.
Beauty Consultant, Sales Representative & Make up Consultant
Sears Roebuck
10.2006 - 09.2015
- Ensure quality service in compliance with company specifications.
- Apply customer/guest feedback to service improvements efforts.
- Analyze and record operational data and write related activity reports.
- Worked as cashier and customer service representative.
- Work in different beauty lines counter like, Lancôme, Elizabeth Arden and Clarins.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Education
Bachelor of Arts: Liberal Studies -
Pontificia Universidad Católica, Recinto - Ponce
Ponce Skills
- Proficient with Risk Man Condominium, AMS 360, Outlook, MS Word, Excel, and Power Point
- Leadership and negotiation skills
- Bilingual in English and Spanish
- Team worker who can adapt in highly dynamic and changing situations
- Charismatic and confident public speaker
- Ability to maintain good interpersonal relationships
- Good oral expression, diction, and tone of voice
- Integrity and Problem-Solving
- Team motivation
- Customer Relations
Awards
- March 09, 2012 Employee of the year 2011 at Clarins Department "Sales 3.7%"
- March 09, 2011 Employee of The year 2011 "Sales 281.8%"
- October 05, 2011 Clarins Sears Mayaguez, Best Skin Time "AUS"
- April 27, 2009 Clarins Skin Time Course
- October 29, 2008 Clarins Education And Retail Service
References
Available upon request.
Languages
Spanish
Native language
English
Advanced
C1
Certification
Real Estate Broker, State of P.R.
C-19503, 11/20/22
Timeline
Assistant Manager
El Felix LLC.
01.2023 - Current
Key Holder & Sales Representative
Pandora / Blue Diamond Boutique
06.2022 - 12.2022
Assistant Manager
Xilef MB Inc.
04.2016 - 03.2022
Beauty Consultant, Sales Representative & Make up Consultant
Sears Roebuck
10.2006 - 09.2015
Bachelor of Arts: Liberal Studies -
Pontificia Universidad Católica, Recinto - Ponce
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