Yvette Vazquez

• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
• Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
• Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.

• Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.

• Administered medications and treatments in accordance with physician orders.

• Ensured that all documentation was accurate and up-to-date according to established guidelines.

• Performed physical assessments to identify any changes in the patient's condition or needs.

• Maintained a safe environment for both staff and patients through adherence to safety protocols.

• Provided guidance to new employees regarding policies and procedures within the organization.

• Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.

• Conducted follow-up calls to ensure satisfactory resolution of customer issues.

• Assisted with resolving complex claims or billing disputes in a timely manner.

• Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.

• Developed strong relationships with clients by providing exceptional customer service.

• Collaborated with colleagues from other departments to resolve escalated customer issues.

• Responded promptly to emails and phone calls from customers seeking assistance.

• Assessed patients for risk of falls or other safety concerns in the home environment.

• Maintained clean and well-organized environment for client happiness and safety.

• Dressed, groomed and fed patients with limited physical abilities to support basic needs.