Zaida Borgos
Cabo Rojo
Summary
Dynamic culinary professional with extensive experience at Casa Mofongo Xpress, excelling in food safety and kitchen management. Proven ability to enhance customer loyalty through exceptional service and effective communication. Skilled in meal preparation and team collaboration, consistently delivering high-quality dishes while fostering a positive work environment.
Overview
19
19
years of professional experience
Work History
Chef
Casa Mofongo Xpress
05.2021 - Current
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
Customer Service Representative
Casa Mofongo Xpress
11.2016 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Practice Nurse
Self Employed
08.2012 - 04.2014
- Maintained a clean and safe environment, adhering to infection control protocols and ensuring compliance with regulations.
- Participated in professional development activities to stay current on best practices in nursing care delivery methods.
- Utilized electronic health records systems effectively for accurate data entry, retrieval, and communication among healthcare team members.
- Educated patients about prescribed medications'' proper use and potential side effects for increased adherence rates and safety measures taken into account.
- Served as a trusted resource to patients and families, addressing concerns and answering questions related to their healthcare journey.
Customer Service Cashier
Churchs Chicken
07.2006 - 10.2009
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Asociado - Practice Nurse
Instituto De Banca Y Comercio
Mayagüez 05.2013
Skills
- Food safety and sanitation
- Customer service
- Knife skills
- Cooking techniques
- Kitchen management
- Food presentation
- Meal preparation
- Effective communications
- Team collaboration
- Verbal and written communication
- Hospitality service expertise
Languages
English
Upper intermediate (B2)
Availability
Immediately
Timeline
Chef
Casa Mofongo Xpress
05.2021 - Current
Customer Service Representative
Casa Mofongo Xpress
11.2016 - 03.2020
Practice Nurse
Self Employed
08.2012 - 04.2014
Customer Service Cashier
Churchs Chicken
07.2006 - 10.2009
Asociado - Practice Nurse
Instituto De Banca Y Comercio
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