Zimaris Martinez Torres
Customer Service Representative - Internal Revenue Service
Ponce,Puerto Rico
Summary
Acquire skills and expertise that allow for exponential growth, benefiting both the company and personal development. Achieve leadership of a team through effective communication and serving as a role model. Enable the employer to observe growth both at the team and individual levels.
Overview
8
8
years of professional experience
Work History
Promotions Representative
Key Promotions
Guaynabo, Puerto Rico
01.2022 - Current
- Experience in large-scale events such as conventions, festivals, and others.
- Organized special events to promote products and attract new customers.
- Represented the company with a professional image, promoting the product at various locations, providing demonstrations, offering detailed information about the product's features, addressing customer inquiries, and advising on its usage, all with the goal of achieving the sales targets set by the company.
Retail Sales Associate
Selectos
Carolina, Puerto Rico
01.2022 - 03.2024
- Comply with guidelines regulating cashier operations.
- Collaborated with the customer service team to enhance customer satisfaction.
- Handled customer inquiries and resolved service-related issues efficiently.
Store Associate
National Guard Exchange
Carolina
01.2021 - 01.2022
- Provide friendly customer service based on respectful and professional behavior.
- Comply with guidelines regulating cashier operations.
Beauty Salon Assistant
La Marina Tanning SPA
San Juan
01.2017 - 01.2022
- Create hairstyles as requested by clients.
- Assist the stylist with client hair maintenance, including blowouts, treatments, hair washing, scheduling, and other tasks.
Education
Bachelor of Science - Veterinary Technology
Universidad Ana G. Méndez
Gurabo, PR11.2024
High School Diploma -
Colegio María Auxiliadora
Carolina, PR12.2021
Skills
- Bilingual
- Teamwork
- Responsible
- Punctual
- Customer Service
- Interpersonal Skills
- Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, Teams)
- Leadership
- Effective Communication
- Customer Assistance
References
Disponible según Solicitada
Volunteeringcertifications
- PET FIRST AID AND DISASTER RESPONSE (CERTIFICADO), 01/01/22, Gurabo, PR
- CHARLA: ADHERENCIA BACTERIANA A MUCOSAS, 01/01/22
- TALLER: ACEITES ESENCIALES PARA MASCOTAS, 01/01/22
- CLUB INTERACT (CERTIFICACIÓN RECONOCIMIENTO), 01/01/21, Carolina, PR, Realización de obras comunitarias en Puerto Rico como: limpiezas de playa y ayuda en centros de diálisis.
- EL FOSTER CLUB (Cuido de mascotas), 01/01/21, Present, Carolina, PR, Proveer a mascotas rescatadas un hogar, alimentos y familia.
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Timeline
Promotions Representative
Key Promotions
01.2022 - Current
Retail Sales Associate
Selectos
01.2022 - 03.2024
Store Associate
National Guard Exchange
01.2021 - 01.2022
Beauty Salon Assistant
La Marina Tanning SPA
01.2017 - 01.2022
Bachelor of Science - Veterinary Technology
Universidad Ana G. Méndez
High School Diploma -
Colegio María Auxiliadora
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