Zion Ramirez Rijos, CAMS
Summary
Dynamic professional with extensive experience in fraud detection and data analysis at Banco Popular. Proven ability to enhance customer authentication processes and mitigate risks. Adept at report writing and claims processing, demonstrating strong analytical skills and exceptional customer service. Committed to maintaining compliance and improving operational efficiency in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fraud Claim Specialist
Banco Popular
01.2026 - Current
- Investigated and evaluated suspected fraudulent claims and transactions by reviewing account activity, documentation, and supporting evidence.
- Analyzed data and identified fraud indicators, patterns, and inconsistencies to determine claim validity.
- Conducted interviews and communicated with customers and internal departments to gather information and resolve cases.
- Documented investigation findings, maintained accurate case records, and prepared detailed reports in compliance with company policies and regulations.
- Collaborated with fraud prevention compliance to mitigate losses, recover funds, and recommend process improvements.
Sr. Fraud Monitoring
Banco Popular
12.2023 - 01.2026
- Transaction monitoring of financial transactions to identify unusual patterns or deviations from a customer's typical behavior.
- Customer Authentication
- Behavioral Analytics
- Strengthening customer authentication processes to ensure that account access is granted only to authorized individuals
Operation/Cross Agent
Silver Airways
San Juan
05.2022 - 11.2023
- Team up with airline dispatch to ensure the flight of the day are performed according to the FAA regulations.
- Performs weight and balance, manages the flight's legal General Declarations.
- Certified Ground Security Coordinator "GSC".
- AOSSP training.
- Certified in every position, GATE, COUNTER, RAMP, Etc.
- Analyzed data from multiple sources to identify potential conflicts or discrepancies in the flight plan.
- Developed and maintained an extensive knowledge of company policies, procedures, and regulations to ensure compliance with FAA requirements.
- Maintained detailed records of all flights including departure time, arrival time, fuel consumption, and any issues encountered during the journey.
Gate Service Agent
Spirit Airways
San Juan
09.2021 - 03.2022
- Capable of managing multiple tasks simultaneously while working under pressure in a fast-paced environment.
- Knowledgeable about providing accurate information on flight schedules, fares, baggage policies, and other related topics.
- Familiar with FAA regulations regarding safety protocols and procedures for aircrafts.
- Experienced in preparing boarding passes, seat assignments, baggage tags, and other documents as required by the airline.
- Successful at ensuring compliance with all applicable federal aviation rules.
- Adept at maintaining professional relationships with passengers, airline personnel, vendors, and management team members.
American Eagle Store
Plaza las Americas
09.2020 - 09.2021
- Received cash register training
- Issue change, receipts, refunds, or tickets
- Handles cash, credit, or check transactions with customers.
BARISTA-CASHIER
STARBUCKS COFFEE COMPANY
06.2019 - 09.2020
- Welcomes customers by determining their coffee interests and needs
- Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, caffe latte, and cappuccino
- Generates revenues by attracting new customers; defining new and expanded services and products
- Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs
- Maintains safe and healthy work environment by following organization standards and sanitation regulations
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
Education
BACHELOR'S DEGREE - SCIENCE IN AVIATION MANAGEMENT
INTERAMERICAN UNIVERSITY
BAYAMÓN05-2024
HIGH SCHOOL DIPLOMA -
METROPOLITAN ADVENTIST ACADEMY
05-2019
Skills
- Fraud detection
- Data analysis
- Claims processing
- Report writing
- Risk assessment
- Transaction monitoring
Certification
- CAMS, ACAMS, 2026.
Timeline
Fraud Claim Specialist
Banco Popular
01.2026 - Current
Sr. Fraud Monitoring
Banco Popular
12.2023 - 01.2026
Operation/Cross Agent
Silver Airways
05.2022 - 11.2023
Gate Service Agent
Spirit Airways
09.2021 - 03.2022
American Eagle Store
09.2020 - 09.2021
BARISTA-CASHIER
STARBUCKS COFFEE COMPANY
06.2019 - 09.2020
BACHELOR'S DEGREE - SCIENCE IN AVIATION MANAGEMENT
INTERAMERICAN UNIVERSITY
HIGH SCHOOL DIPLOMA -
METROPOLITAN ADVENTIST ACADEMY