ZORAIDA TORRES SANTIAGO
Boquerón
Summary
Dedicated professional with strong background in providing evidence-based counseling services to individuals, couples and families. Skilled in developing treatment plans, conducting assessments and documenting progress. Committed to advocating for mental health and well-being of clients. Very dynamic individual willing to transition her experience to a corporation that values quality of products, excellence of service and professional growth in all endeavors. Outstanding enthusiasm, work ethics and leadership skills. Possesses a high sense of responsibility, teamwork, integrity and loyalty.
Overview
19
19
years of professional experience
Work History
Counselor
Multilingual Psychotherapy Center
2021.09 - Current
- Guided clients in developing skills and strategies for dealing with situations.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Implemented and developed core counseling programs to meet each individual's specific and varying needs.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Conducted evaluations to help patients develop measurable treatment goals.
- Arranged and facilitated therapy sessions for individuals, couples, and families.
Certified Life Coach
Owner
2018.08 - Current
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Connected clients with available resources to improve plan success.
- Facilitated group sessions and learning discussions to further objectives.
- Listened to clients' concerns and provided encouragement and support.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Collaborated with other professionals to coordinate comprehensive care for clients.
Administrative Assistant
Caban Garces Gastroenterology
2008.07 - 2021.03
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled client appointments.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
Health Practitioner
Zinnovate
2018.08 - 2019.12
- Worked collaboratively with medical professionals regarding patient care.
- Followed safety protocols and emergency procedures.
- Monitored and recorded patients' progress to determine success of treatments.
- Performed client assessments and developed treatment plans.
Training & Operations Supervisor
Border
2004.07 - 2008.07
- Training for new employee, cashiers, warehouse area, loss prevention training, customer service training
- Ensured that customers felt valued, welcome and assisted. Handled customer complains in a professional manner and ensured it was resolved to the customer's satisfaction. Recognized as the best Store in the Company in Customer satisfaction index.
- Event Coordinator: In charge of the schedule events, setup preparation, coordination and resource planing for the event. Special guess greeter (like Musicians,Writers, Chefs, etc..
- Human Resources: Ensured employee retention above 90% by rigorously maintaining a positive work environment.
- Store Management: Payroll, Scheduling, Operations Control, Loss Prevention, Cafe Area, Sales, Audits, Sales Promotions.
Education
Certified - Coaching
ICIPR International Coaching Institute
Puerto Rico12.2018
Master of Arts - Guidance & Counseling
Interamerican University
San German, PR06.2004
Bachelor of Arts - Political Science & Minor in Education
Puerto Rico University
Mayaguez Campus, PR06.2000
Skills
- Daily Living Activities Educator
- Recordkeeping Requirements
- Effective Planning
- Family Therapy
- Individual and Group Counseling
- Parenting Skills Educator
- Suicide Risk Assessments
- Mental Health Support
- Adept at Treatment and Discharge Planning
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Counselor
Multilingual Psychotherapy Center
2021.09 - Current
Certified Life Coach
Owner
2018.08 - Current
Health Practitioner
Zinnovate
2018.08 - 2019.12
Administrative Assistant
Caban Garces Gastroenterology
2008.07 - 2021.03
Training & Operations Supervisor
Border
2004.07 - 2008.07
Certified - Coaching
ICIPR International Coaching Institute
Master of Arts - Guidance & Counseling
Interamerican University
Bachelor of Arts - Political Science & Minor in Education
Puerto Rico University
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