Zuleima Matos
Canovanas,FL
Summary
Bilingual Customer Service Professional experienced in customer service, packing, and management. Delivered effective leadership and organizational skills to enhance team performance. Focused on opportunities for growth and skill enhancement in fast-paced environments.
Profesional bilingüe de atención al cliente con experiencia en servicio al cliente, empaquetado y gestión. Demuestra un liderazgo eficaz y excelentes habilidades organizativas para mejorar el rendimiento del equipo. Se centra en las oportunidades de crecimiento y el desarrollo de habilidades en entornos dinámicos.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Burger King
Lakeland
07.2017 - 05.2026
- Managed daily operations, overseeing staff scheduling and enhancing customer service experience.
- Trained employees, fostering skills that ensured consistent quality service for customers.
- Operated cash register and managed inventory levels to maintain product availability while resolving customer concerns.
- Gestionaba las operaciones diarias, incluyendo la programación del personal y el servicio al cliente.
- Capacitaba a los empleados y garantizaba un servicio de calidad para los clientes.
- Operated cash register and managed inventory levels to ensure product availability.
Picker Packer
Sonoco Packing
Lakeland
01.2016 - 01.2017
- Streamlined packaging processes to enhance efficiency and uphold quality standards.
- Recorded and organized shipment and product data to support inventory management.
- Coordinated with team members to achieve production targets and improve workflow.
- Participé en los procesos de empaquetado, garantizando la eficiencia y el control de calidad.
- Mantuve registros precisos de envíos y productos.
- Colaboré con los miembros del equipo para alcanzar los objetivos de producción.
Education
High School Diploma -
Escuela Hípica Vocacional
Canovanas, PRSkills
- Employee training
- Staff scheduling
- Inventory management
- Financial oversight
- Quality control
- Sales forecasting
- Customer service
- Team collaboration
- Leadership skills
- Effective communication
Languages
- Spanish, Native
- English, Advance
Presentation
- Spanish, Native
- English, Advance
Languages
Spanish
First Language
English
Proficient
C2
Timeline
Assistant Manager
Burger King
07.2017 - 05.2026
Picker Packer
Sonoco Packing
01.2016 - 01.2017
High School Diploma -
Escuela Hípica Vocacional