Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Zulimar Winfield De Jesus

Fajardo

Summary

Dynamic professional with extensive experience at Wyndham Grand Rio Mar, excelling in cash management and team leadership. Proven track record in enhancing customer service and operational efficiency. Skilled in cashier operations and effective communication in both English and Spanish, fostering a collaborative work environment while ensuring compliance and accuracy in financial transactions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

CASINO CAGE SUPERVISOR

Wyndham Grand Rio Mar
Rio Grande, Puerto Rico
04.2024 - Current
  • Supervised daily operations of the casino cage and team members.
  • Managed cash transactions and maintained accurate financial records.
  • Trained staff on customer service standards and operational procedures.
  • Conducted regular audits of cash drawers and inventory controls.

CASINO CAGE CASHIER

Wyndham Grand Rio Mar
Rio Grande, Puerto Rico
12.2021 - 04.2024
  • Assisted customers with exchange of foreign currency into U.S. dollars.
  • Conducted regular audits of the cage area to ensure safety and proper functioning of equipment.
  • Reconciled daily paperwork related to cashiering activities such as vouchers, chips, tokens.

HUMAN RESOURCES INTERN

Wyndham Grand Rio Mar
Rio Grande, Puerto Rico
09.2021 - 12.2021
  • Compiled and organized employee data in HR databases.
  • Reviewed resumes for potential candidates according to established criteria.
  • Coordinated employee training and development programs.
  • Organized recruitment events, and assisted with candidate interviews.

Education

BBA - BUSINESS ADMINISTRATION IN TOURISM ADMINISTRATION

Universidad Interamericana de Puerto Rico-Recinto de Fajardo
Fajardo, PR, US
06.2022

Skills

  • Customer service
  • Problem resolution
  • Cashier operations
  • Casino transactions
  • Staff supervision
  • Team leadership
  • Human Resources processes
  • Microsoft Excel
  • Microsoft Word
  • Effective communication in Spanish
  • Effective communication in English

Certification

Certificate awarded by the United Nations World Tourism Organization (UNWTO)

Timeline

CASINO CAGE SUPERVISOR

Wyndham Grand Rio Mar
04.2024 - Current

CASINO CAGE CASHIER

Wyndham Grand Rio Mar
12.2021 - 04.2024

HUMAN RESOURCES INTERN

Wyndham Grand Rio Mar
09.2021 - 12.2021

BBA - BUSINESS ADMINISTRATION IN TOURISM ADMINISTRATION

Universidad Interamericana de Puerto Rico-Recinto de Fajardo

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Zulimar Winfield De Jesus