Zulma Cruz Alequín
Caguas
Summary
A dedicated individual eager to obtain a position as a customer service representative, Bilingual (English and Spanish), at the Department of The Treasury Internal Revenue Service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Educational Therapist
Centro de Patología de Habla y Desarrollo Integral en Cayey
01.2024 - 06.2024
- Do every day research for tools and techniques to intervene with ten patients at at the ages between 7 to 13 years 2 primary facilities.
- Tracked progress according to goals for interventions having a 80% of improvement at fluently, comprehension at reading.
- Two out of ten of my patients had a 80% of improvement at math fluency.
- Eight out of ten of my patients had a significant improvement at fluency in math of 95%.
- Informed orally, to the parent worked that day and give them my support and advise with tools to do at home that will reinforce what we worked.
- Built strong relationships with every family by maintaining open lines of communication, with texts or calls regarding student progress and goals.
Special Education English Teacher
Department of Education of Puerto Rico Escuela Vocacional Gabriel Bibiloni
08.2022 - 05.2023
- Being in contact with their parents to interview, saw the different ways to help them integrate more than 15 students to the community.
- Collaborate with the social worker and psychologist monitoring the needs of referrals to 15 students different evaluations individual services.
- Make more than 25 referrals of evaluations as the students needs.
- Be in touch with 95% of the parents to informed them the better choice of place, oriented them, by the location they live, what is the best choice to take their kids. Improving 98% of services placed in a month.
- Coordinate the date of the Evaluations of the bio-neurodiversity teens, and with the social worker, support their social needs helping families reaching 95% of families with less resources by coordinate transportation to school and other therapy services.
- Monitored and make strategies to help the families with the school absenteeism issue. With an 85% of improvement.
- Gave tools to help the learning process using their strength as a point to surpass their limitations specifically with the reading and writing process of the English language with an 75% of improvement.
- Have confidentially meetings with the school community and with the parent to see the Kid’s individual progress and all the observations to give them strategies to help them know what decisions make for next academic year.
Math Teacher
Academia Cristo de los Milagros
08.2021 - 10.2021
- Use the technology to give mixed, virtual and present classes, to Spanish Math Classes and Bilingual Math classes to 5th grade and 6th graders with 125 students at total.
- Gave 25 students of each classes a structured math class, captivate the attention of 90% of both audience at the same time.
- Do a weekly plan to inform the school Principal my observations in classes and future reference of what will be happening in my class, improving to 98% the communication and control of the classroom.
- Have reunions with the principal to give my concerns of class behaviors, communication with parents and documentation having always good and respectful communication with my superiors improving to 95% the communication and control of the classroom.
- Put in written evidence of every observation of behaviors at the class, the reunions with the parents and improving at 95% the communication giving me an experience of being careful of sensitive cases and always in a private matter to ensure to respect that the kids and the parents’ rights.
Accounting Clerk
National Accounting
01.2010 - 06.2021
- Helped to enter over Filing 67 books by printing, making copies and build the Accounting Books by Trimestral.
- Data entry to the Quickbook platform.
- Enter at Hacienda and Goverment Platforms to do unemployment forms, disabilities and social security forms of emmployees to employer tax.
Education
Certificate of Educational Therapist -
ISEP
06.2023
Bachelor of Arts Degree in Special Education K-12 -
University of Puerto Rico At Cayey
12.2014
Skills
- Patient, have the ability to build trust at human relations
- Multi- Faceted, a good asset to any organization as an educator with music, language and social behavior knowledge
- Emphatic, as a AmeriCorps member helps me use my values to help others
- Interpersonal communication efficiency, with different kind of population as diversified persons by age or economic status
- Creative, searching different ways of reach people: with graphics, at writing to captivate the attention and control to a conversation
- Technological knowledge, such as computer systems: IOS, Android, Microsoft and others ways of research and filing systems
- Autodidactic, doing research of any valuable, innovated information or any educational tools or methods; to reach the right way the kind of population that I am giving service
Certification
- Certified Educational Therapist, Centro de Habla inc. - Jan 2023- May 2024
- Teachers Certificate Special Education Teacher K12 License
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Educational Therapist
Centro de Patología de Habla y Desarrollo Integral en Cayey
01.2024 - 06.2024
Special Education English Teacher
Department of Education of Puerto Rico Escuela Vocacional Gabriel Bibiloni
08.2022 - 05.2023
Math Teacher
Academia Cristo de los Milagros
08.2021 - 10.2021
Accounting Clerk
National Accounting
01.2010 - 06.2021
Certificate of Educational Therapist -
ISEP
Bachelor of Arts Degree in Special Education K-12 -
University of Puerto Rico At Cayey
- Certified Educational Therapist, Centro de Habla inc. - Jan 2023- May 2024
- Teachers Certificate Special Education Teacher K12 License
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