ALEXIS LAMADRIZ
SAN JUAN
Summary
DETAIL ORIENTED, WITH EXCELENT COMUNICATION SKILLS BOTH IN ENGLISH AND SPANISH. USED TO WORK UNDER TIME PREASURE, MAKING CONNECTIONS WITH CLIENTS TO MAKE SALES AND REPEAT THEM. FAST TO ADAPT SO I CAN QUICKLY RESOLVE THE COMPANY PROBLEMS AND THE CLIENTS NEEDS.
Overview
27
27
years of professional experience
Work History
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE WFH
CONDUENT
10.2023 - Current
- ENGLISH AND SPANISH FLUENCY
- TRANSACTION PROCESSING AND CALL DOCUMENTATION
- CONFIDENTIALITY IN CUSTOMER DATA ENTRY
- CALM AND PROFESSIONAL WITH DE-ESCALATION TECNIQUES FOR DIFFICULT CUSTOMERS
- CRM SOFTWARE WITH WFH EXPERIENCE
- EXCELLENT ATTENTION TO DETAIL UNDERSATNDING CUSTOMER NEEDS
- COMPUTER SKILLS AND PROFICIENCY IN MICROSOFT OFFICE
- UPBEAT AND POSITIVE PERSONALITY (EFFICIENT AND DETAIL ORIENTED)
- STRONG WRITTEN COMMUNICATION
BUSSNESS OWNER
FOMENTO TRAVEL THE WORLD
02.2000 - 03.2021
- BUSSNESS OWNER FOR OVER 20 YEARS, DOING EMPLOYEE PAYROLL, BUSNESS PATENTS, INSURANCE, EMPLOYEE SOCIAL SECURITY AND MEDICARE PAYMENTS, UNEMPLOYMENT PAYMENTS, MAKING A PROFITABLE BUSNESS, TRAINING EMPLOYEES, ETC
- WORK WITH ALL TYPES OF CLIENTS, CORPORATIONS, INDEPENDENT, RELIGIOUS, GROUPS, ETC
- PROVIDING THEM, AIRPLANE TICKETS, CRUISES, EXCURSIONS, TRAINS, RENTAL CARS AND TRUCKS, HOTEL RESERVATIONS, TRANSFERS, ETC
- NEGOTIATE MORE SERVICES NEEDED FOR SPECIAL CLIENTS, LIKE PRIVATE FLIGHTS, PERSONAL TOUR OPERATOR, CONFERENCE ROOMS, ARMED SECURITY, DINNER RESERVATION IN MICHELIN STAR RESTARANTS, EVENT TICKETS, BOAT CHARTERS, ETC
- NEGOTIATE WITH AIRLINES, CRUISE LINES, TOUR OPERATORS AND CAR RENTAL COMPANIES FOR BETTER COMMISIONS BASED ON SALES.
BUSINESS OWNER
A'S PUB AND RESTAURANT
10.1997 - 11.1999
- MANAGE A RESTAURANT WITH BAR, MAKE PAYROLL, PERMITS, FOOD AND BEVERAGE INVENTORY, TRAIN PERSONEL, MAKE DEPOSITS AND PAYMENTS
- EVERYTHING TO DO WITH CLIENTS, THE GOOD ONES AND PERSONS WITH PROBLEMS (ALCOHOL AND DRUGS), VERY GOOD DE-ESCALATING PROBLEMS.
Education
BBA - HUMAN RESORCES AND BUSINESS MANAGEMENT
INTER AMERICAN UNIVERSITY
SAN JUAN, PUERTO RICO05.1997
Skills
- FULLY BILINGUAL - 10 years
- KNOWLEDGE IN WINDOWS AND MAC - 10 years
- GIVE PRIORITY TO WHATS IMPORTANT AND STICK WITH A PLAN - 10 years
- ORGANIZED TO CREATE A GOOD ENVIROMENT FOR EMPLOYEES - 10 years
- KNOW WHO AND WHEN TO DELEGATE A TASK - 10 years
Timeline
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE WFH
CONDUENT
10.2023 - Current
BUSSNESS OWNER
FOMENTO TRAVEL THE WORLD
02.2000 - 03.2021
BUSINESS OWNER
A'S PUB AND RESTAURANT
10.1997 - 11.1999
BBA - HUMAN RESORCES AND BUSINESS MANAGEMENT
INTER AMERICAN UNIVERSITY
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