Alondra R. Fournier Rodriguez
Ponce
Summary
Experienced and dedicated employee, excellent collaborator, eager to grow in every personal and professional matter in exchange of an outstanding work performance representing the values and quality of my company. Customer Service and retail Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers and partners. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
8
8
years of professional experience
Work History
Bilingual Customer Service Representative
Internal Revenue Service
Ponce
07.2024 - Current
- oriented taxpayers of billing issues, balance due and tax law.
- Updated account entities and 1040 tax returns.
- Analyzed data collected during each call in order to identify identity theft and fraud.
- Maintained strong call control and quickly worked through scripts to address problems.
- Handled escalated customer service concerns for all citizen and foreign tax payers.
Customer Service Representative
Elevance
San Juan
04.2024 - 07.2024
- Provided emotional support to family members of critically ill or injured patients.
- Responded to emergency calls for medical assistance in a timely manner.
- Verified insurance eligibility for all patients prior to scheduling appointments.
- provided a list of nearest doctors,bills and medical procedures covered by plan.
Case Manager
Thompson construction
Ponce
08.2021 - Current
- File keeper, call center lead, receptionist and data entry
- Collaborated with accountants, project managers and engineers, to develop documented interventions in electronic charting systems
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes in accordance with company policies
- Sorted, received and distributed mail correspondence between departments and personnel
- Answered high-volume telephone calls, schedule appointments and directing callers to appropriate company personnel and departments
Merchandise Associate
Home Depot
Ponce
07.2020 - 08.2021
- Transported merchandise to sales floor and restocked shelves, racks and bins
- Answered customer questions regarding store merchandise, department information and pricing
- Created attractive displays to promote items
- Monitored inventory levels and kept adequate stock in product displays on sales floor
Sales Associate Specialist
Sunny Planet
Ponce
01.2017 - 07.2020
- Offered each customer personal service to boost sales and customer satisfaction
- Worked closely with manager to solve problems and handle customer concerns
- In charge of organizing cashier and company documents
Special Education Teacher Assistant
Municipality Education Department
San Juan
01.2018 - 06.2018
- Provided student-learning objectives through personalized and group assistance
- Used specialized teaching techniques to share and reinforce social skills
- Collated classroom materials to help teachers prepare for daily instruction and activities
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher
Education
Special Education Teacher Assistant -
Municipality Education Department
Ponce06.2018
High School Diploma -
Academia Cristo Rey
Ponce, Puerto Rico05.2016
Bachelor of Science - Criminal Justice
Universidad Interamericana
Ponce, Puerto RicoSkills
- Fully bilingual
- Works in a fast-paced environment
- Highly motivated
- Handles demanding objectives
- Case Management Tracking
- Verbal and written communication
- Initiative
- Works flexible hours; nights, weekends, and holidays
- Great listener and communicator
Timeline
Bilingual Customer Service Representative
Internal Revenue Service
07.2024 - Current
Customer Service Representative
Elevance
04.2024 - 07.2024
Case Manager
Thompson construction
08.2021 - Current
Merchandise Associate
Home Depot
07.2020 - 08.2021
Special Education Teacher Assistant
Municipality Education Department
01.2018 - 06.2018
Sales Associate Specialist
Sunny Planet
01.2017 - 07.2020
Special Education Teacher Assistant -
Municipality Education Department
High School Diploma -
Academia Cristo Rey
Bachelor of Science - Criminal Justice
Universidad Interamericana
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