Alexis Ruiz

Assisting customer with balance, transactions.

Assisting customer with his online banking, troubleshooting & his mobile app.

Assist customer with making payments, claims & loan information.

Reporting to fraud/security department any of suspicious activities.

• - Maintained vacuum coils, ensuring efficient operation
• - Utilized problem-solving skills to resolve issues in specific areas
• - Demonstrated strong technical expertise in environmental systems

• - Provided accurate information to customers regarding their health insurance policies
• - Managed prior-authorization, claims, and eligibility referrals
• - Resolved provider concerns via inbound calls, addressing contract, claims, and eligibility issues
• - Processed orders from affiliates for OTC benefits

• - Provided accurate information to customers regarding their health insurance policies
• - Processed payments for health insurance premiums
• - Educated customers on co-payments, co-insurance, and other policy details
• - Referred cases for pre-authorizations, claims, and financial assistance