NOELI M ORTIZ MELENDEZ
Bayamon
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues.
Overview
9
9
years of professional experience
Work History
Remote Network Associate
Orientalbank
2024.04 - Current
- Inbound calls
- Costumer services
- Report taking
- Auto loan services
Team Leader
Toca Madera Cafe
2022.06 - 2023.09
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Supervised team members to confirm compliance with set procedures and quality requirements
Call Center Representative
Telecontacto
2021.03 - 2021.06
- Responded to customer calls and emails to answer questions about products and services
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
Cashier/ Customer Service
Supermax
2016.09 - 2021.02
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
Education
Certifications - Cosmetology Business
Carribean University
Bayamón08.2020
High School -
Josefina Barcelo
Guaynabo05.2016
Skills
- POS System Operations
- Team Leadership
- Multitasking Abilities
- Verbal Communication
- Customer Relations
- Good Telephone Etiquette
- Ability to Adapt
- Excellent Math Skills
- Cash Handling
- Microsoft Word
- Organization and Time Management
- Bilingual English/Spanish
- Excellent Communication
- Computer skills
Timeline
Remote Network Associate
Orientalbank
2024.04 - Current
Team Leader
Toca Madera Cafe
2022.06 - 2023.09
Call Center Representative
Telecontacto
2021.03 - 2021.06
Cashier/ Customer Service
Supermax
2016.09 - 2021.02
Certifications - Cosmetology Business
Carribean University
High School -
Josefina Barcelo