Anthony Hernandez Machado
Bayamon
Summary
To perform, demonstrate and develop my abilities and capacities to offer excellent labor in my assigned area. Acquire responsibilities and fulfill them in any time which will be an important step in my personal overcome. Demonstrate my capabilities, knowledge and effort joined with the pride of being part of your working team.
Overview
7
7
years of professional experience
Work History
Bank Representative
Banco Popular de Puerto Rico
03.2021 - Current
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Team Leader / Supervisor
Crocs
10.2018 - 03.2021
- Developed and deployed new services and implemented new company policies.
- Developed open and professional relationships with team members, enabling more effective issue resolution.
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
Home Appliance Sales Associate
Kmart
09.2016 - 10.2018
- Trained and mentored new sales associates in appliance sales and customer service and led full store sales seminars.
- Encouraged purchase of warranty programs when buying appliances, helping boost overall sales.
- Maintained department and showroom with neat and orderly displays.
- Excellent "facing" on various departments at the same time.
- Exceeded assigned goals for customer experience, service, revenue and productivity through upselling and cross-selling methods.
Education
Bachelor of Science - Computer Engineering
Universidad Interamericana De Puerto Rico
Bayamon CampusSkills
- Customer service
- Fully bilingual with fluent English
- Issue resolution
- Team supervision
- Client support
- Training
- Relationship building
- Community Relations
- Staff Management
Timeline
Bank Representative
Banco Popular de Puerto Rico
03.2021 - Current
Team Leader / Supervisor
Crocs
10.2018 - 03.2021
Home Appliance Sales Associate
Kmart
09.2016 - 10.2018
Bachelor of Science - Computer Engineering
Universidad Interamericana De Puerto Rico
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