Vivian Rosario
San Juan
Summary
Detail-oriented bank representative with expertise in cash management. Committed to delivering exceptional customer service and driving operational efficiency through effective time management and multitasking.
Overview
8
8
years of professional experience
Work History
Bank Representative
Banco Popular de Puerto Rico
San Juan, Puerto Rico
04.2021 - Current
- Processed transactions accurately and efficiently at the teller station.
- Handled customer complaints with professionalism and care.
- Balanced cash drawer at the end of each shift for accuracy.
- Educated clients on online banking features and security practices.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Maintained up-to-date knowledge of changes in industry regulations that affect the bank's operations.
- Facilitated internal training sessions for new employees on topics such as banking procedures and policies.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Implemented strategies to meet sales targets for banking products, including loans, credit cards, and savings accounts.
- Completed daily cash balancing and operated ATMs.
Sales Associate
Old Navy
San Juan , Puerto Rico
05.2017 - 11.2020
- Resolved customer inquiries and complaints effectively to ensure satisfaction.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Handled customer complaints in a professional manner.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Associate of Science - Pharmacy
Universidad Ana G Mendez
San Juan07-2020
BBA - Human Resources Management
Universidad Interamericana De Puerto Rico
San JuanSkills
- Complaint resolution
- Customer relations
- Team training
- Conflict management
- Time management
- Problem solving
- Attention to detail
- Empathy and patience
- Due diligence
- Customer service
- Banking regulations
- Financial product sales
- Professionalism and ethics
Languages
Spanish
First Language
English
Intermediate (B1)
B1
Timeline
Bank Representative
Banco Popular de Puerto Rico
04.2021 - Current
Sales Associate
Old Navy
05.2017 - 11.2020
Associate of Science - Pharmacy
Universidad Ana G Mendez
BBA - Human Resources Management
Universidad Interamericana De Puerto Rico