Caroline Enid Maldonado González
Utuado
Summary
Firefighter with three and a half years of experience in emergency response, standing out for his collaborative attitude and ability to work as a team. Expert in rapid firefighting and rescue, with skills to remain calm and make effective decisions under pressure. Committed to public safety and with a constant focus on training to perfect techniques and expand knowledge.
Overview
6
6
years of professional experience
Work History
Firefighter
Fire Department of Puerto Rico
Utuado
06.2021 - Current
- Answered emergency situations quickly and assessed conditions to contain fires, assist victims, and prevent escalation.
- Assisted in responding to emergency calls, assessing situations.
- Provided educational presentations regarding fire prevention techniques to local schools and businesses.
- Participated in training drills and exercises to maintain proficiency in fire suppression tactics.
- Operated specialized equipment, such as pumps and aerial ladder trucks, units.
- Inspected vehicles for proper operation prior to use on emergency calls.
- Responded immediately to alarms for fires, vehicle accidents, and other emergency situations.
- Communicated effectively with crew members while performing tasks under stressful conditions.
- Provided support services during natural disasters, such as floods or hurricanes.
- Trained continuously to maintain the required physical fitness for demanding work.
- Cleaned, serviced, and maintained fire apparatus in a condition of readiness and performed general maintenance of fire department property.
Sales Representative
Casas Ferrmax
Hatillo
08.2020 - 05.2021
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Placed orders and answered customer questions in person, through email, and over the phone to maximize customer service.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Researched competitors' products, prices, and sales techniques.
- Collaborated with other departments, such as marketing, finance, and logistics.
- Identified opportunities for cross-selling additional products and services.
- Assisted in developing promotional materials, such as flyers and brochures.
- Developed key customer relationships to increase sales.
General Manager
Esquicio Arq. Shop
San Juan
08.2018 - 03.2020
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Supervised employees through planning, assignments and direction.
- Administered employee discipline through verbal and written warnings.
Education
BBA - Business Administration
Polytechnic University of Puerto Rico
San Juan07-2023
High School Diploma -
Voc. Antonio Reyes Padilla
Utuado, Puerto Rico 05.2016
Skills
- Heavy Category License: 8
- Maritime License
- CPR Certification Training
- Hazmat Certification Training
- Basic Operations Level 2 in Search and Rescue
- Aircraft Rescue firefighting familiarization and Accidents Training
- Course: Introduction to Animal Rescue
- Computer: AutoCAD, Sketchup, Adobe Illustrator, Word, Excel, PowerPoint and Outlook
- Organizational: Teamwork with strategic and creative planning, maintaining a positive behavior
Timeline
Firefighter
Fire Department of Puerto Rico
06.2021 - Current
Sales Representative
Casas Ferrmax
08.2020 - 05.2021
General Manager
Esquicio Arq. Shop
08.2018 - 03.2020
BBA - Business Administration
Polytechnic University of Puerto Rico
High School Diploma -
Voc. Antonio Reyes Padilla
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