Hi, I’m
Christian Diaz
San Juan,Puerto Rico
Summary
Resourceful Sales Agent effective at achieving aggressive sales goals. Dedicated to building rapport with internal suppliers and customers. Well-versed in establishing and expanding market presence to accomplish solid growth.
Astute sales professional highly skilled and extremely organized at providing exceptional customer service, processing orders and managing cash functions. Adept at engaging with customers and captivating attention and interest in product offerings. Personable Licensed Agent with highly developed skills in lead generation, account retention and relationship management. Well-educated in assessing customer needs, introducing new products and services and processing transactions.
Friendly Sales Agent with reputation for exceeding performance benchmarks in retail settings. Dependable team player with great communication and organizational skills. Courteous and self-motivated with talent for creating effective merchandise displays.
Overview
6
years of professional experience
Work History
Optum/ United Health Care Group
Sales Agent
2022.09 - Current (2 years)
Job overview
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Achieved top performer status within the company due to consistent high sales numbers.
Sales Assistant
MC Creations
2022.04 - 2022.08 (4 months)
Job overview
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with strong work ethic.
Air Traffic Control
Desarrolladora J.A. Inc
2021.06 - 2022.03 (9 months)
Job overview
- Created proofs of concept for innovative new solutions.
- Watch the security of employees.
- Manage relations with other companies.
- Communicate & provide information.
TJX Companies, Marshalls
Sales Floor Associate
2018.06 - 2021.12 (3 years & 6 months)
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Communication with customers professionally and proactively to provide product information and advice.
Education
Colegio San Antonio , Isabela, Puerto Rico
High School Diploma
05.2016
Universidad Interamericana , Aguadilla, Puerto Rico
No Degree from Criminal Justice
05.2020
Universidad De Puerto Rico , Carolina, Puerto Rico
No Degree from Criminology
05.2022
Skills
- Client Relations
- Customer Assistance
- Bilingual
- Excellent Communication
- Technical Support
- Call Control
- Sales Strategies
- Excel Sheets
- Customer Relations
- Customer Needs Assessment
- Sales expertise
- Key relationship management
- Team Work
Accomplishments
Licensed: Health and Disability Insurance
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Sales Agent
Optum/ United Health Care Group
2022.09 - Current (2 years)
MC Creations
Sales Assistant
2022.04 - 2022.08 (4 months)
Desarrolladora J.A. Inc
Air Traffic Control
2021.06 - 2022.03 (9 months)
Sales Floor Associate
TJX Companies, Marshalls
2018.06 - 2021.12 (3 years & 6 months)
Colegio San Antonio
High School Diploma
Universidad Interamericana
No Degree from Criminal Justice
Universidad De Puerto Rico
No Degree from Criminology
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