Christian J. Soto Santiago
San Juan
Summary
Recent Comparative Literature graduate with excellent research, writing and editing skills. Proficient in adhering to style guides, maintaining consistency, and ensuring high-quality content. Eager to contribute creativity and precision to support editorial excellence.
Overview
3
3
years of professional experience
Work History
Bank Consultant
Banco Popular
San Juan
06.2023 - 08.2023
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Helped clients navigate online systems within established frameworks to obtain services.
- Used available resources to provide efficient and accurate solutions for customer service requests.
Cashier
Sam's Club
Caguas
04.2021 - 05.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures and customer services.
Editor-in-Chief
El Colectivo Colegial
Mayaguez
02.2020 - 11.2020
- Defined audience, voice, scope and purpose of publication in consultation with editorial board, communicated vision clearly to team and created editorial calendar and deadlines.
- Managed multiple writing and editing assignments in dynamic environment within stated timelines.
- Reviewed and edited content submitted by writers to ensure accuracy, clarity and compliance with company standards.
- Managed a team of editors, writers and other staff members responsible for creating high-quality content.
Education
Bachelor of Arts - Comparative Literature
UPR - Rio Piedras
San Juan, Puerto Rico12.2023
Skills
- Analytical Thinking
- MS Office
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Effective communication
- Data Management
- Writing and Editing
- Proofreading
- Deadline-Driven
- Project Management
- Bilingual
- Research
- Organization
Timeline
Bank Consultant
Banco Popular
06.2023 - 08.2023
Cashier
Sam's Club
04.2021 - 05.2023
Editor-in-Chief
El Colectivo Colegial
02.2020 - 11.2020
Bachelor of Arts - Comparative Literature
UPR - Rio Piedras
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