DAMARIS RAMOS DELGADO

I manage all areas of the business, including finance, marketing, operations and customer service. I developed and implemented business strategies that increased sales and improved customer satisfaction.

• Coordinated meetings, conferences, travel arrangements.

I supervise a team, promoting a collaborative and motivating environment.

I perform market analysis to identify opportunities for growth and expansion.

• Ally Service, OTC medication order
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Managed inventory and supplies to ensure materials were available when needed.

• Schedule preparation, associate leader, operations management, work under pressure, teamwork, delegate, coaching, motivation, excellent customer service.
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• Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.

Management of large cash, handling of cash and operational transactions, daily sales of banking products, customer service.

• Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
• Maintained confidentiality of all customer records and information according to company policies.
• Identified opportunities to refer customers to other areas of the bank for additional services.

Warehouse merchandise accommodation, associate leader, customer service and sales.

• Coordinated team activities and delegated tasks to ensure efficient completion of projects.
• Provided coaching and feedback on employee performance, encouraging professional development.
• Established clear expectations for employees, providing guidance when needed.

Certification of coffee making and Companions

• Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
• Operated cash registers to process customer payments.

I work quickly and eciently

Excellent customer service