YOBETH D. CRUZ BETANCOURT
HATILLO
Summary
Pragmatic Chaplain Assistant skilled helping many individuals simultaneously in fast-paced environments while remaining calm and composed. Smart individual dedicated to working with emotional needs of others. Offering empathy, patience and commitment to keeping information confidential. Compassionate self-motivator fostering deep devotion to faith and supporting religious operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Chaplain
Hospicio Camino De Luz
08.2020 - 02.2022
- Provided spiritual guidance, emotional support and direct care to residents, family members and staff.
- Provided spiritual care through visitation, counseling, and prayer.
- Met with individuals, discussed issues compassionately and determined appropriate type of involvement to meet spiritual needs.
- Comforted family members, offered attentive listening and high level of emotional support.
- Researched and prepared materials used in Bible study and daily devotions.
- Applied knowledge regarding crisis interventions to assist in emergency situations.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Managed office and maintained records and files to offload administrative duties from chaplain.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
Religious Affairs Specialist
AIR NATIONAL GUARD
02.2019 - Current
- Managed office and maintained records and files to offload administrative duties from chaplain.
- Provided spiritual guidance, emotional support and direct care to residents, family members and staff.
- Continuously checked data, use logins and file permissions to monitor data safety and end-user efficiency.
- Generated different reports covering details about data, system operation and error monitoring.
- Prepared, coordinated and distributed information about yearly schedule of activities.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed team communications and information for team meetings.
- Applied knowledge regarding crisis interventions to assist in emergency situations.
- Prepared, coordinated and distributed information about yearly schedule of activities and classes.
- Hired, mentored and supervised instructors and volunteer staff to carry out program goals.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Review Analyst
Air force Vaccine Regulations
02.2022 - 02.2023
- Complied with internal controls and government regulations.
- Prepared, rewrote and edited pieces to improve readability and impact.
- Reviewed articles for grammar, spelling, punctuation, syntax, accuracy and compliance with quality standards.
- Determined readiness of written pieces, made changes and approved final versions for publication.
- Checked reference sources, like sharepoint and carepoint, to verify dates, facts and statistics.
- Maintained professional, friendly and productive relationships with coaches, athletes and team representatives to stay updated on team strategies, changes and victories.
Travel Agent Assistant
Travel planner international
01.2018 - Current
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
- Improved workplace productivity 90% by effectively coordinating appointment schedules and itineraries and managing accounts and budgets.
Education
Master of Arts - Divinity
UNIVERSIDAD TEOLOGICA DEL CARIBE
TRUJILLO ALTO, PR 05.2021
License Certificate - Chaplain
IDDPMI Chaplain Department
Hatillo, Puerto Rico05.2018
Bachelor of Science - Sports Medicine
INTERAMERICAN UNIVERSITY OF PUERTO RICO
SAN GERMAN, PR 05.2018
No Degree - Technology Education
LinkedIn Learning
Online07.2021
Skills
- Bilingual Spanish/English
- Report preparation
- Creative problem solving
- Documentation and reporting
- Outstanding communication skills
- Customer Relations
- Empathetic and genuine
- Answering questions
- Hospice Visits
- Pastoral Counseling
- Inbound phone calls
- Gathering information
- Calm disposition
- Religious Education
- Time Management
- Biblical Stewardship
- Crisis Situations
- Ministry Development
- Data Entry
- Patient Information
- Records Management
- Spiritual Guidance
- Mission Coordination
- Stress Management Assistance
Affiliations
Air Force/National Guard
Iglesia De Dios Pentecostal Misión Internacional
Certification
- Certified Religious Affairs Specialist.
- Certified Suicide Intervention, Air Force.
- Crisis Intervention Training.
Timeline
Review Analyst
Air force Vaccine Regulations
02.2022 - 02.2023
Chaplain
Hospicio Camino De Luz
08.2020 - 02.2022
Religious Affairs Specialist
AIR NATIONAL GUARD
02.2019 - Current
Travel Agent Assistant
Travel planner international
01.2018 - Current
Master of Arts - Divinity
UNIVERSIDAD TEOLOGICA DEL CARIBE
License Certificate - Chaplain
IDDPMI Chaplain Department
Bachelor of Science - Sports Medicine
INTERAMERICAN UNIVERSITY OF PUERTO RICO
No Degree - Technology Education
LinkedIn Learning
- Certified Religious Affairs Specialist.
- Certified Suicide Intervention, Air Force.
- Crisis Intervention Training.
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