Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Deifchiramary Tirado Choque

Aguada

Summary

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Process Associate

Infosys BPM
Aguadilla
08.2023 - 10.2024
  • Managed inbound calls for the retirement services division, while working through various applications.
  • Identified needs of customers promptly and efficiently.
  • Assisted as a translator in language service calls for Spanish-speaking participants.
  • Resolved escalated issues from customers in a timely manner while ensuring satisfaction with solutions provided.

Consultant

NaturalSlim
Mayagüez
02.2023 - 06.2023
  • Manage inbound and outbound calls in a timely manner.
  • Maintained positive working relationship with fellow staff and management.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Sales Associate

Party City
Mayagüez
10.2021 - 02.2022
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.

Scientific Illustrator

UPRM Sea Grant Program
Mayagüez
12.2012 - 05.2021
  • Developed artwork for logos, advertisements, brochures, posters, magazines and websites.
  • Provided educational content for schools and alternative learning centers.
  • Collaborated with other graphic designers to produce promotional materials in a timely manner.
  • Revised artwork based on client feedback, ensuring final deliverables met or exceeded expectations.
  • Provided creative input during team meetings regarding new project ideas.

Entrance Greeter

Rainbow
Aguadilla
06.2012 - 09.2012
  • Greeted and assisted customers to foster positive experiences.
  • Observed customers coming and going to protect store assets.
  • Helped keep entryway and front line clean, organized and fully stocked with inventory.
  • Reported any suspicious behavior or incidents immediately to management.
  • Informed customers of current sales and promotions.

Education

Graphic Design Certification -

NUC IBC Technical College
Mayagüez
08.2022

Bachelor of Arts -

University of Puerto Rico
Mayagüez
06.2014

Skills

  • Customer service
  • Bilingual communication
  • Issue resolution
  • Team collaboration
  • Technical troubleshooting
  • Active listening
  • Critical thinking
  • Problem-solving aptitude
  • Data entry
  • Document translation
  • Verbal communication
  • Written communication
  • Microsoft office
  • Proficiency in Adobe Photoshop
  • Basic Microsoft Excel knowledge

Certification

  • Acquired teaching certificate to teach Arts from elementary to grade 12 through PPM program
  • Received the Employee of the Month certificate for overall good scores on all goals (Infosys BPM)

Languages

Spanish
First Language
English
Proficient (C2)
C2

Timeline

Senior Process Associate

Infosys BPM
08.2023 - 10.2024

Consultant

NaturalSlim
02.2023 - 06.2023

Sales Associate

Party City
10.2021 - 02.2022

Scientific Illustrator

UPRM Sea Grant Program
12.2012 - 05.2021

Entrance Greeter

Rainbow
06.2012 - 09.2012

Graphic Design Certification -

NUC IBC Technical College

Bachelor of Arts -

University of Puerto Rico

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Deifchiramary Tirado Choque