ELIMAR DÍAZ PRIN
San Juan,Puerto Rico
Summary
Customer Service Professional with a strong background in customer interactions and service solutions. Achieved high levels of customer satisfaction and loyalty through effective conflict resolution, communication, and problem-solving skills. Focused on delivering results as an adaptable team collaborator committed to meeting both customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Teacher's Assistant
Centro Educativo NIM
Bayamon
08.2025 - 06.2026
- Provided one-on-one support to neurodivergent students in an educational setting.
- Assisted with academic activities and implemented individualized learning strategies to enhance student participation.
- Supported classroom management to maintain a positive and inclusive learning environment.
- Monitored student participation and engagement during lessons and group activities.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Provided support during assessments, ensuring a fair testing environment for all students.
- Delivered gentle discipline and promoted student success, contributing to a supportive educational setting.
Customer Service Representative
TOLIC Insurance
San Juan, Puerto Rico
02.2021 - 02.2025
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information is relayed to customers at all times.
- Operated in dynamic, high-volume environments to provide skilled assistance to various customers each day.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Improved customer satisfaction by quickly addressing and resolving service-related issues.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Specialist in life insurance and supplementary policies regarding cancer, accident, and sickness
Customer Service Representative
First Bank PR
San Juan, Puerto Rico
12.2018 - 01.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Handled escalated calls, resolving issues to enhance customer satisfaction and meet company objectives.
- Responded to customer inquiries regarding products and services, ensuring accurate and timely information delivery.
- Telephone communication skills development, troubleshooting, writing reports, data entry
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
Inspection Manager
DSWHomes-Tu Hogar Renace(Hurricane Relief Program)
05.2018 - 11.2018
- Conducted final inspections of homes with a representative from the Department of Housing, supervised several subcontractors, and provided leadership in project management and decision-making.
- Reduced inspection errors, enhancing safety and elevating quality standards.
- Managed a team of inspectors, providing guidance and training for optimal performance.
- Developed inspection plans based on project requirements and industry standards.
- Managed a team of inspectors, guiding and training to optimize performance.
- Enhanced communication between inspectors and stakeholders with effective reporting systems.
- Enhanced communication between inspectors and stakeholders through effective reporting systems.
- Managed budgetary constraints while maintaining high-quality inspection services for clients.
Education
Master of Arts - Counseling Psychology
Interamerican University Metro Campus
San Juan, PR, Puerto RicoMindfulness Teacher - Social Sciences
Udemy
06.2020 - 07.2020
Art Therapy - Social Sciences
Udemy
06.2020 - 07.2020
Bachelor of Arts - Psychology
Interamerican University Fajardo
Fajardo, PR, Puerto RicoSkills
- Fully bilingual (Spanish/English)
- Clear communicator
- Active listening
- Customer relations
- Problem resolution
- Relationship building
- Creative multitasker
- Quick learner
- Self-starter
- Responsible leader
- Critical thinking
- Computer proficiency
Languages
Spanish
First Language
English
Proficient
C2
Timeline
Teacher's Assistant
Centro Educativo NIM
08.2025 - 06.2026
Customer Service Representative
TOLIC Insurance
02.2021 - 02.2025
Mindfulness Teacher - Social Sciences
Udemy
06.2020 - 07.2020
Art Therapy - Social Sciences
Udemy
06.2020 - 07.2020
Customer Service Representative
First Bank PR
12.2018 - 01.2021
Inspection Manager
DSWHomes-Tu Hogar Renace(Hurricane Relief Program)
05.2018 - 11.2018
Master of Arts - Counseling Psychology
Interamerican University Metro Campus
Bachelor of Arts - Psychology
Interamerican University Fajardo