ELIZABETH Velez Rivera
Arecibo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Sales associate
Amazon
11.2019 - 07.2020
- Provide great customer service via computer, perform customer returns and refunds.
- Prepared merchandise for the sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales associate
Jcpenney
11.2013 - 10.2014
- Provide great customer service, maintain organize fitting rooms, help as a cashier when need it and organize clothing during business hours and closing hours too.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Paramedic
Traslado Ambulance Inc
08.2007 - 06.2009
- Provide emergency care for patients who are being moved from an active injury scene to a hospital or being transferred from one hospital to another.
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Maintained patient care, treatment and medication documentation for accurate, up-to-date clinical records.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication, and IV pump tubing to maintain optimum inventory.
- Transported critically ill and injured patients to nearest medical center, using advanced life support equipment as needed.
Education
Paramedic -
Instituto de banca y comercio manati
08.2006
High School -
Escuela Vocacional Antonio Luccetti
08.2003
Skills
- Fully bilingual
- Listening Skills
- Client Service
- Client Account Management
- Medical professional trained
- Strong communication
- Excellent People Skills
- Verbal/Written Communication
- Customer Service
- Trustworthy
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Sales associate
Amazon
11.2019 - 07.2020
Sales associate
Jcpenney
11.2013 - 10.2014
Paramedic
Traslado Ambulance Inc
08.2007 - 06.2009
Paramedic -
Instituto de banca y comercio manati
High School -
Escuela Vocacional Antonio Luccetti
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