ENMANUEL ORTIZ BAEZ
Carolina,PR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
FEMA
Armed Security Guard
04.2022 - 04.2023
- Responded quickly to incidents and assessed active situations for security concerns.
- Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
- Completed full building and grounds patrols to spot and investigate concerns.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Logged vehicles entering and leaving premises.
Bell Attendant & Door Man
Condado Vanderbilt Hotel
05.2018 - 06.2021
- Greet, upload, unload, and assist guests with their luggage upon arrival and departure in friendly and professional manner
- Ensure all guests' belongings are correctly labeled and stored
- Escort guests to their rooms and provide them with general information and inquiries.
- Explained important features of guest rooms to travelers.
- Escorted guests to assigned rooms and transported luggage.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Escorted guests to and from rooms and assisted with baggage.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
Valet Parking Attendant
Condado Vanderbilt Hotel
07.2014 - 05.2018
- Provide exceptional service to all guests and potential guests by assisting them in friendly, efficient, courteous, and professional manner
- Provide valet parking services to move guest automobiles safely and efficiently to a designated parking location while following Company policies and procedures
- When necessary, assist with unloading and uploading of luggage
- Provide general information in regard to hotel's facilities and events, and directions to local attractions.
- Parked and retrieved automobiles, successfully driving both manual and automatic vehicles.
- Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
- Answered general questions about parking fees, facilities, and directions.
- Explained parking rates and retrieval procedures to guests upon arrival
- Inspected vehicles prior to parking and during retrieval to detect damage
Education
No Degree - Justicia Criminal
University of Ana G. Méndez
Carolina, PR08.2017
High School Diploma -
Colegio Vocacional Para Adultos
Rio Piedras, PR05.2012
Skills
- Skills Summary
- Excellent Interpersonal Skills
- Highly Organized
- Able to multitask and work under pressure
- Self-Starter
- Excellent communication skills
- Meticulous attention to detail
- Microsoft proficiency
- Proficient to work with public
- Objective
Languages
Spanish
Native language
English
Advanced
C1
Timeline
FEMA
Armed Security Guard
04.2022 - 04.2023
Bell Attendant & Door Man
Condado Vanderbilt Hotel
05.2018 - 06.2021
Valet Parking Attendant
Condado Vanderbilt Hotel
07.2014 - 05.2018
No Degree - Justicia Criminal
University of Ana G. Méndez
High School Diploma -
Colegio Vocacional Para Adultos
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