Jadriel Rivera
Juana Díaz
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service
Burger King
Juana Díaz, Puerto Rico
06.2021 - Current
- Greeted customers and took their orders in a friendly and efficient manner.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Operated cash register to process customer payments accurately and efficiently.
- Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
- Ensured that all food products were prepared fresh daily and stored properly.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Provided quality customer service by adhering to company policies and procedures.
- Performed light maintenance duties such as changing light bulbs or painting walls when needed.
- Collaborated with other team members to ensure timely completion of tasks.
- Adhered to company policies regarding attendance and punctuality.
- Kept customer and food preparation areas clean and well-organized.
- Operated cash register and received payment from customers in cash or credit form.
- Served orders to customers at windows, counters and tables.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
- Organized food items on serving trays and in carry-out packages.
- Made and served coffee, tea and fountain drinks.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Education
High School Diploma -
Family Christian Academy
Ponce, Puerto Rico05.2023
Bachelor of Science - Forensic Psychology
Universidad De Puerto Rico
PonceSkills
- Customer Support
- MS Office Proficiency
- Clerical Support
- Team Collaboration
- Point of Sale Systems
- Customer Service
- Product Knowledge
- Problem Resolution
- Stock Replenishment
- Bilingual Spanish and English
Languages
Spanish
First Language
English
Beginner
A1
Sports
- PR Federative swimmer from 2018 to 2022
- PR Federative basketball player from 2010 to 2017
References
References available upon request.
Timeline
Customer Service
Burger King
06.2021 - Current
High School Diploma -
Family Christian Academy
Bachelor of Science - Forensic Psychology
Universidad De Puerto Rico
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