JAN P. LUGO VÉLEZ
Juana Diaz,PR
Summary
Growing Human Resources professional who is experienced in staffing and recruitment, record-keeping, and employee benefits. Organized work ethic to achieve goals and targeted results with minimal supervision. Continually developing knowledge and gaining subject matter expertise in assigned HR discipline related to work activities and projects assigned. Eager to create and implement successful strategies to improve organizational efficiency. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
5
5
years of professional experience
Work History
Human Resources Technician
Hospital Menonita
03.2024 - Current
- Facilitator during the recruitment process. Helped the new employees with proper documentation: W-9 Request for Taxpayers, I-9 Employment Eligibility Verification, State New Hire Registry.
- Provide support in processing payroll, including data entry and verification of hours worked by the employee.
- Provide general administrative support to the HR department, including the preparation of documents, scanning employee credentials, and updating the employee portal with the required documentation through the platform SAP.
- Coordinate the first day of work and professional development activities for employees.
- Maintain records of employee training and certifications.
- Assist in the enrollment of benefits programs, such as health insurance, 401K, and disability benefits.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Pre-screened resumes before sending them to corporate hiring managers for consideration.
- Maintain accurate and up-to-date employee records, including personal information, job history, and performance evaluations.
- Use the OSHA's Form 300 to make the monthly report of all the employee incidents that happened during each month. month.
Patient Care Coordinator
Optum
08.2023 - 12.2023
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Processed patient intake information and updated medical records prior to treatment.
- Collaborated with clinical and administrative staff to meet patient needs.
- Reviewed customer feedback and provided quality assurance of products based on company standards.
Customer Service Associate
Walgreens
07.2022 - 08.2023
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Developed and actualized customer service initiatives to decrease wait times.
- Greeted customers and identified their needs.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Team Leader
CoffeeHouse & Tea Company LLC
03.2020 - 08.2022
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Customer Service Associate
Marshalls
10.2020 - 01.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Barista
Starbucks
10.2019 - 01.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Education
MBA - Business Administartion And Human Resources
NUC University
Ponce, Puerto RicoBachelor of Arts - Pre-Law
Pontificia Universidad Católica De Puerto Rico
Ponce, Puerto Rico06.2023
Skills
- Employee Onboarding
- Talent Acquisition
- Employee Relations
- Candidate Sourcing
- Pre-Employment Screening
- Confidential Document Control
- Background Checks
- Recruitment
- Compensation and benefits
- HR Policies Implementation
- Microsoft Office: Word, Powerpoint, Excel
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Human Resources Technician
Hospital Menonita
03.2024 - Current
Patient Care Coordinator
Optum
08.2023 - 12.2023
Customer Service Associate
Walgreens
07.2022 - 08.2023
Customer Service Associate
Marshalls
10.2020 - 01.2021
Team Leader
CoffeeHouse & Tea Company LLC
03.2020 - 08.2022
Barista
Starbucks
10.2019 - 01.2020
MBA - Business Administartion And Human Resources
NUC University
Bachelor of Arts - Pre-Law
Pontificia Universidad Católica De Puerto Rico
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